Operations Manager

2 weeks ago


althan, India The Fox Traveller Full time

Job Summary:The Operations Manager will oversee and ensure smooth execution of daily operational activities within the travel agency. This includes managing bookings, coordinating with suppliers, leading the operations team, implementing standard procedures, resolving client or service issues, and driving efficiency and customer satisfaction.Key Responsibilities:Lead and manage the operations team (booking, ticketing, ground services, transport)Coordinate with hotels, airlines, transport vendors and negotiate contractual termsPrepare and monitor travel itineraries, vouchers, documentation for trips (domestic & international)Handle customer service issues, cancellations, disruptions and ensure rapid resolutionDevelop, implement and maintain SOPs, workflows and operation policiesMonitor KPIs, generate operational reports, identify improvement areas and optimize processesLiaise between sales/marketing, finance and operations to ensure seamless service deliveryRequired Qualifications & Skills:Bachelor's degree in Tourism, Hospitality, Business Administration or related fieldMinimum 5 years' experience in the travel industry with at least 2 years in a supervisory/managerial role. Strong leadership, communication and problem-solving skillsProficient in travel booking systems, vendor management and service delivery operationsJob Type: Full-timePay: ₹13, ₹20,000.00 per monthWork Location: In person


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