Operations Executive

2 weeks ago

Althan Surat Gujarat, India PagarGuru Full time

**Company**: Pagarguru
**Location**: [Insert Location]
**Department**: Sales & Business Development
**Employment Type**: Full-time

**Role Overview**:
The Sales & Renewal Executive will be responsible for maintaining strong client relationships through timely renewal follow-ups, coordinating with channel partners, and ensuring effective lead management. The role demands excellent communication skills, attention to detail, and a proactive approach to drive business growth.

**Key Responsibilities**:

- Conduct **renewal calling** with existing clients to ensure timely contract/service renewals.
- Build and maintain professional relationships with **channel partners** for smooth collaboration.
- Regularly **check, monitor, and update leads** to track their status and ensure proper follow-up.
- Assist in identifying opportunities for upselling or cross-selling during renewal interactions.
- Maintain accurate records of client interactions, renewals, and partner communications.
- Coordinate with internal teams to ensure client and partner requirements are fulfilled on time.
- Prepare periodic reports on renewal status, partner engagement, and lead conversion.

**Key Skills & Competencies**:

- Strong verbal and written communication skills.
- Ability to handle client interactions professionally.
- Good organizational and follow-up skills.
- Basic knowledge of CRM tools and MS Office.
- Self-motivated and target-oriented.

**Qualifications**:

- Bachelor’s degree in Business Administration/Marketing or a related field.
- 0-2 years of experience in Sales, Customer Support, or Client Relationship Management.
- Freshers with strong communication skills may also apply.

**Perks**:

- Growth-oriented work environment
- Friendly team and company culture
- Learning opportunities in HR tech & compliance

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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