EazyDiner | Customer Retention

6 days ago

gurugram, India EazyDiner Full time

Customer Retention & Reactivation Specialist


About EazyDiner:

EazyDiner is a leading dining-out platform that offers diners exclusive deals, seamless reservations, and unforgettable dining experiences. We are looking for a motivated individual to join our customer engagement team to retain and reactivate customers, ensuring they continue to enjoy the best dining options through our platform.


Key Responsibilities:

  • Customer Engagement:
  • Proactively interact with customers over calls to address concerns, understand their preferences, and ensure they are satisfied with their EazyDiner experience.
  • Handle inbound and outbound customer calls to provide personalized service.
  • Retention Activities:
  • Identify reasons for customers becoming inactive and devise strategies to retain them.
  • Offer tailored recommendations, promotions, and solutions to encourage customers to continue using the platform.
  • Reactivation Campaigns:
  • Reach out to dormant customers, reintroducing them to new features, offers, and benefits of the platform.
  • Collect feedback and use it to improve the reactivation strategy.
  • Problem Solving:
  • Address and resolve customer complaints or issues promptly, ensuring a positive outcome for the customer and the company.
  • Escalate complex issues to the appropriate department when necessary.
  • Data Tracking and Reporting:
  • Maintain accurate records of customer interactions in the CRM system.
  • Provide regular reports and insights on customer retention and reactivation metrics.


Qualifications:

  • Experience:
  • 1–3 years of experience in customer service, telecalling, or retention roles. Experience in the hospitality or food tech industry is a plus.


  • Skills:
  • Strong communication and interpersonal skills.
  • Customer-focused with the ability to understand customer needs and preferences.
  • Persuasive and negotiation skills to encourage customer retention.
  • Basic proficiency in CRM tools and MS Office Suite.


  • Personal Attributes:
  • Proactive and self-motivated with a positive attitude.
  • Ability to handle challenging customer interactions with professionalism.
  • Strong organizational skills and attention to detail.


Benefits:

  • Competitive salary and employee stock options
  • Opportunity to work with a fast-growing, innovative dining platform.
  • Professional growth and skill development opportunities.


If you are passionate about delivering excellent customer service and have the skills to build lasting relationships, we invite you to join EazyDiner and help us redefine dining experiences for our customers

  • Customer Retention

    6 days ago

    Gurugram, India EazyDiner Full time

    Customer Retention & Reactivation SpecialistAbout EazyDiner: EazyDiner is a leading dining-out platform that offers diners exclusive deals, seamless reservations, and unforgettable dining experiences. We are looking for a motivated individual to join our customer engagement team to retain and reactivate customers, ensuring they continue to enjoy the best...

  • Customer Retention

    6 days ago

    Gurugram, India EazyDiner Full time

    Customer Retention & Reactivation Specialist About EazyDiner: EazyDiner is a leading dining-out platform that offers diners exclusive deals, seamless reservations, and unforgettable dining experiences. We are looking for a motivated individual to join our customer engagement team to retain and reactivate customers, ensuring they continue to enjoy the best...

  • Customer Retention

    6 days ago

    Gurugram, India EazyDiner Full time

    Customer Retention & Reactivation SpecialistAbout EazyDiner: EazyDiner is a leading dining-out platform that offers diners exclusive deals, seamless reservations, and unforgettable dining experiences. We are looking for a motivated individual to join our customer engagement team to retain and reactivate customers, ensuring they continue to enjoy the best...

  • EazyDiner | Retention Marketing Manager | gurugram

    1 week ago

    gurugram, India EazyDiner Full time

    As a Campaign & Marketing Automation Specialist, the candidate will be an integral part of the Growth Team at EazyDiner. (S)he will be responsible for continuous optimization of multi-touchpoint journeys that will ultimately drive conversions. The ideal candidate is technical, organized, results driven & has strong attention to detail. Job Requirements: ...

  • EazyDiner | Retention Marketing Manager | gurugram

    1 week ago

    gurugram, India EazyDiner Full time

    As a Campaign & Marketing Automation Specialist, the candidate will be an integral part of the Growth Team at EazyDiner. (S)he will be responsible for continuous optimization of multi-touchpoint journeys that will ultimately drive conversions. The ideal candidate is technical, organized, results driven & has strong attention to detail.Job...

  • EazyDiner | Associate Director of Events | gurugram

    3 weeks ago

    gurugram, India EazyDiner Full time

    About EazyDiner:EazyDiner is India's leading table reservation platform, offering a curated selection of restaurants, exclusive dining deals, and a seamless dining experience. With our robust technology and strong relationships with partner restaurants, we make dining out easy and rewarding for both customers and restaurants. Join us and be a part of...

  • EazyDiner | Associate Director of Events | gurugram

    3 weeks ago

    gurugram, India EazyDiner Full time

    About EazyDiner: EazyDiner is India's leading table reservation platform, offering a curated selection of restaurants, exclusive dining deals, and a seamless dining experience. With our robust technology and strong relationships with partner restaurants, we make dining out easy and rewarding for both customers and restaurants. Join us and be a part of...

  • Retention Marketing Manager

    1 week ago

    Gurugram, India EazyDiner Full time

    As a Campaign & Marketing Automation Specialist, the candidate will be an integral part of the Growth Team at EazyDiner. (S)he will be responsible for continuous optimization of multi-touchpoint journeys that will ultimately drive conversions. The ideal candidate is technical, organized, results driven & has strong attention to detail. Job Requirements: ...

  • Retention Marketing Manager

    1 week ago

    Gurugram, India EazyDiner Full time

    As a Campaign & Marketing Automation Specialist, the candidate will be an integral part of the Growth Team at EazyDiner. (S)he will be responsible for continuous optimization of multi-touchpoint journeys that will ultimately drive conversions. The ideal candidate is technical, organized, results driven & has strong attention to detail.Job...

  • Retention Marketing Manager

    1 week ago

    Gurugram, India EazyDiner Full time

    As a Campaign & Marketing Automation Specialist, the candidate will be an integral part of the Growth Team at EazyDiner. (S)he will be responsible for continuous optimization of multi-touchpoint journeys that will ultimately drive conversions. The ideal candidate is technical, organized, results driven & has strong attention to detail.Job...

  • Associate Director of Events

    3 weeks ago

    Gurugram, India EazyDiner Full time

    About EazyDiner: EazyDiner is India's leading table reservation platform, offering a curated selection of restaurants, exclusive dining deals, and a seamless dining experience. With our robust technology and strong relationships with partner restaurants, we make dining out easy and rewarding for both customers and restaurants. Join us and be a part of...

  • Associate Director of Events

    3 weeks ago

    Gurugram, India EazyDiner Full time

    About EazyDiner:EazyDiner is India's leading table reservation platform, offering a curated selection of restaurants, exclusive dining deals, and a seamless dining experience. With our robust technology and strong relationships with partner restaurants, we make dining out easy and rewarding for both customers and restaurants. Join us and be a part of...

  • Associate Director of Events

    3 weeks ago

    Gurugram, India EazyDiner Full time

    About EazyDiner:EazyDiner is India's leading table reservation platform, offering a curated selection of restaurants, exclusive dining deals, and a seamless dining experience. With our robust technology and strong relationships with partner restaurants, we make dining out easy and rewarding for both customers and restaurants. Join us and be a part of...

  • Customer Retention Executive

    6 months ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive - Blended Process(Inbound)** **Location - Gurgaon** - Rotational shifts - *Work from office* - *Both sides cab facilities & one time meal* - **Graduate Freshers with 6 months experience, must have all related documents** *Adobe Client Retention* Educatio - Graduation Mandatory Experience - Minimum 6 months In...

  • Customer Retention Executive

    6 months ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive - Blended Process(Inbound)** **Location - Gurgaon** - Rotational shifts - *Work from office* - *Both sides cab facilities & one time meal* - **Graduate Freshers with 6 months experience, must have all related documents** *Client Retention* Education - Graduation Mandatory Experience - Minimum 6 months In...

  • Customer Retentions Advisor

    4 days ago

    Gurugram, Haryana, India Legion Hiresoft India Private Limited Full time

    **Roles and Responsibilities** - Proactively reaching out to clients and ensure client engagement to be able to renew 100% of own clients. - Garner additional sales through up sell/cross sell endeavor (50% Fresh via referrals or contacts and 50% retention). - Efficient customer service for existing clients and understanding client needs - Developing...

  • Customer Retention Marketing Internship

    5 months ago

    Gurugram, Haryana, India Sova Health Full time

    **-About Sova Health** **Role: Customer Retention Marketing InternshipSkills Required**: - Good aptitude - Strong articulation or understanding of problem statements - Basic knowledge of Google Sheets/Excel **Responsibilities**: - **Data Management**: Efficiently manage customer data. - **Customer Segmentation**: Segment customer cohorts and plan a...

  • Retention Marketing Manager

    1 week ago

    Gurugram, India CashKaro.com Full time

    Role Overview: We are seeking an ambitious and results-driven Retention Manager for CashKaro. The ideal candidate should have 4-7 years of experience in retention management, with proven experience in driving significant revenue or customer experience improvement via strategies innovation. Key Responsibilities: - Responsible for owning retention of...

  • Retention Marketing Manager

    1 week ago

    Gurugram, India CashKaro.com Full time

    Role Overview:We are seeking an ambitious and results-driven Retention Manager for CashKaro. The ideal candidate should have 4-7 years of experience in retention management, with proven experience in driving significant revenue or customer experience improvement via strategies innovation.Key Responsibilities: - Responsible for owning retention of user...

  • Retention Marketing Manager

    1 week ago

    Gurugram, India CashKaro.com Full time

    Role Overview:We are seeking an ambitious and results-driven Retention Manager for CashKaro. The ideal candidate should have 4-7 years of experience in retention management, with proven experience in driving significant revenue or customer experience improvement via strategies innovation.Key Responsibilities: - Responsible for owning retention of user...