Customer Retention

2 weeks ago

Gurugram, India EazyDiner Full time

Customer Retention & Reactivation Specialist


About EazyDiner:

EazyDiner is a leading dining-out platform that offers diners exclusive deals, seamless reservations, and unforgettable dining experiences. We are looking for a motivated individual to join our customer engagement team to retain and reactivate customers, ensuring they continue to enjoy the best dining options through our platform.


Key Responsibilities:

  • Customer Engagement:
  • Proactively interact with customers over calls to address concerns, understand their preferences, and ensure they are satisfied with their EazyDiner experience.
  • Handle inbound and outbound customer calls to provide personalized service.
  • Retention Activities:
  • Identify reasons for customers becoming inactive and devise strategies to retain them.
  • Offer tailored recommendations, promotions, and solutions to encourage customers to continue using the platform.
  • Reactivation Campaigns:
  • Reach out to dormant customers, reintroducing them to new features, offers, and benefits of the platform.
  • Collect feedback and use it to improve the reactivation strategy.
  • Problem Solving:
  • Address and resolve customer complaints or issues promptly, ensuring a positive outcome for the customer and the company.
  • Escalate complex issues to the appropriate department when necessary.
  • Data Tracking and Reporting:
  • Maintain accurate records of customer interactions in the CRM system.
  • Provide regular reports and insights on customer retention and reactivation metrics.


Qualifications:

  • Experience:
  • 1–3 years of experience in customer service, telecalling, or retention roles. Experience in the hospitality or food tech industry is a plus.


  • Skills:
  • Strong communication and interpersonal skills.
  • Customer-focused with the ability to understand customer needs and preferences.
  • Persuasive and negotiation skills to encourage customer retention.
  • Basic proficiency in CRM tools and MS Office Suite.


  • Personal Attributes:
  • Proactive and self-motivated with a positive attitude.
  • Ability to handle challenging customer interactions with professionalism.
  • Strong organizational skills and attention to detail.


Benefits:

  • Competitive salary and employee stock options
  • Opportunity to work with a fast-growing, innovative dining platform.
  • Professional growth and skill development opportunities.


If you are passionate about delivering excellent customer service and have the skills to build lasting relationships, we invite you to join EazyDiner and help us redefine dining experiences for our customers

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