Customer Retentions Advisor

1 week ago

Gurugram Haryana, India Legion Hiresoft India Private Limited Full time

**Roles and Responsibilities**
- Proactively reaching out to clients and ensure client engagement to be able to renew 100% of own clients.
- Garner additional sales through up sell/cross sell endeavor (50% Fresh via referrals or contacts and 50% retention).
- Efficient customer service for existing clients and understanding client needs
- Developing customized client pitch documents
- Ensuring smooth fulfillment of after sales process
- Responding to queries and solve them timely basis
- Coordination with insurance companies for claims settlement
- Help to develop and strengthen institutional mechanisms i.e., referral network, coordinate company outreach events etc.
- Ensure all technology tools are always updated with latest information, and coordinate with clients for necessary data collection.
- Work with underwriting team to raise RFQ 90 days before renewal. Anticipate client needs to design and negotiate products relevant to the customer. Leverage prevailing best practices to deliver optimal solution for the client
- Accountable for all client proposals, contracts and any other documentation following company procedures
- Maintain MIS on key performance indicator
- Commercial insurance experience, e.g. in group health, property and liability, is very useful
- B2B sales experience is a must
- Strong drive to handle clients and teams in an independent way.

**Desired Skills and Competencies**
- A strong problem-solving approach
- Strong communication and comfort in engaging with senior client executives
- Drive to build a large business and progress withing
- Proven ability to work and collaborate with other functions.

Pay: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Commission pay

**Experience**:

- Customer retention: 1 year (required)
- Cross Sales: 1 year (required)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 8595123075

  • Customer Retention Executive

    6 months ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive - Blended Process(Inbound)** **Location - Gurgaon** - Rotational shifts - *Work from office* - *Both sides cab facilities & one time meal* - **Graduate Freshers with 6 months experience, must have all related documents** *Adobe Client Retention* Educatio - Graduation Mandatory Experience - Minimum 6 months In...

  • Customer Retention Executive

    6 months ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive - Blended Process(Inbound)** **Location - Gurgaon** - Rotational shifts - *Work from office* - *Both sides cab facilities & one time meal* - **Graduate Freshers with 6 months experience, must have all related documents** *Client Retention* Education - Graduation Mandatory Experience - Minimum 6 months In...

  • Customer Retention Executive

    6 hours ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive - Blended Process(Inbound)** **Location - Gurgaon** - Rotational shifts - *Work from office* - *Both sides cab facilities & one time meal* - **Graduate Freshers with 6 months experience, must have all related documents** *Client Retention* Education - Graduation Mandatory Experience - Minimum 6 months In...

  • Membership Advisor

    3 months ago

    Gurugram, Haryana, India BLACKBULL HOLDINGS Full time

    **Job Title**: Membership Advisor **Reports To**: Membership Manager / Sales Manager / General Manager **Job Summary**: The Membership Advisor is responsible for driving membership sales and renewals by building relationships with prospective and current members. This role involves understanding the needs of potential members, communicating the benefits of...

  • Customer Retention Marketing Internship

    6 months ago

    Gurugram, Haryana, India Sova Health Full time

    **-About Sova Health** **Role: Customer Retention Marketing InternshipSkills Required**: - Good aptitude - Strong articulation or understanding of problem statements - Basic knowledge of Google Sheets/Excel **Responsibilities**: - **Data Management**: Efficiently manage customer data. - **Customer Segmentation**: Segment customer cohorts and plan a...

  • Customer Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41185- Posting Date: 26 Nov 2024- Function: Customer Service- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40332- Posting Date: 21 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39771- Posting Date: 4 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39688- Posting Date: 9 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: COMPETITIVE**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 40714- Posting Date: 6 Nov 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    3 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 38838- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    2 months ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39701- Posting Date: 3 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Retention

    2 weeks ago

    Gurugram, India EazyDiner Full time

    Customer Retention & Reactivation SpecialistAbout EazyDiner: EazyDiner is a leading dining-out platform that offers diners exclusive deals, seamless reservations, and unforgettable dining experiences. We are looking for a motivated individual to join our customer engagement team to retain and reactivate customers, ensuring they continue to enjoy the best...

  • Customer Retention

    2 weeks ago

    Gurugram, India EazyDiner Full time

    Customer Retention & Reactivation Specialist About EazyDiner: EazyDiner is a leading dining-out platform that offers diners exclusive deals, seamless reservations, and unforgettable dining experiences. We are looking for a motivated individual to join our customer engagement team to retain and reactivate customers, ensuring they continue to enjoy the best...

  • Customer Retention

    2 weeks ago

    Gurugram, India EazyDiner Full time

    Customer Retention & Reactivation SpecialistAbout EazyDiner: EazyDiner is a leading dining-out platform that offers diners exclusive deals, seamless reservations, and unforgettable dining experiences. We are looking for a motivated individual to join our customer engagement team to retain and reactivate customers, ensuring they continue to enjoy the best...

  • Customer Service Support Advisor

    7 days ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41648- Posting Date: 3 Dec 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Recruiter: Hitanshi Baisoya** **Hiring Manager: Amit Gupta** **Career Grade: F** **Closing Date: 31st...

  • Retention Executive

    6 months ago

    Gurugram, Haryana, India Cover you Full time

    > Customer Query Management: Serve as the primary point of contact for doctors regarding insurance-related queries, including policy coverage, claims processing, premium payments, communication channels in a timely and professional manner. - Resolve Customer Issues: Listen attentively to customer concerns and questions, demonstrating empathy and...

  • Inside Sales

    6 months ago

    Gurugram, Haryana, India Otipy Full time

    **Working Days : 6 Days** We are looking for individuals who - Strive to do something meaningful with their life, and create an impact that outlasts their lifetime. - Individuals who are ambitious and have the zeal to grow as fast as the business, and - Have the desire to excel at whatever they do and create new benchmarks that the world has not seen...

  • Trainee Customer Service Support Advisor

    3 months ago

    Gurugram, Haryana, India BT Group Full time

    **Trainee Customer Service Support Advisor**: - Job Req ID: 37349- Posting Date: 19 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 1 assists customers across all channels, delivering...

  • Sales Advisor

    5 months ago

    Gurugram, Haryana, India The gracewood Full time

    We are a luxury brand Furniture manufacturing witha display sore in MG road gurgoan, specialize in offering exquisite high quality furniture, We are seeking a dynamic and passionate sales advisor to join our team, as Sales Advisor you will play a crucial role in delivering a exceptional shopping experience to our customers. **Job Types**: Full-time,...