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Application Support Engineer

2 months ago

bangalore, India BoardPAC Full time

BoardPAC is the leading provider of Digital Board Meeting Automation Solution, recognized for driving simple, secure, sustainable and experiential communications for Board and Executive members. BoardPAC serves a host of Forbes Global 2000 companies across the world, with over 50,000 users across 40 countries. With its 09 Global Offices, BoardPAC is a globally award-winning company which is recognized as Asia's best place to work by the global ranking entity Great Places to Work.

Job description

Providing technical support for the windows servers, mobile OS and other product related
issues.
Interact and support to the regional sales team on presales and post-sales activities.
Deployment of software in the client environment and onsite visit if required (Sri Lanka
and Overseas).
Maintaining a high degree of customer service for all support queries.
Taking ownership of user problems and being proactive when dealing with user issues.
Deployment of service releases, patches, requests, and customizations (Onsite or Remote)
Problem determination, workaround resolution, root cause analysis, major incident
management
Providing a high level of service to our customers and adhering to our strict SLAs for
response and restoration times
Flexibility - responsibilities may require occasional evening and weekend work
Answering the support queries / Technical requests via phone/remotely and email.
Taking ownership of user problems and being proactive when dealing with user issues.

Skills for your job

Understanding of software development cycle
Practical experience of Windows Server, SQL Server, IIS and networking
Very in-depth knowledge to troubleshoot the IIS related issues.
Excellent customer service skills
Hands-on experience with dockers & Kubernetes is preferred
Should be able to handle cloud environment such as AWS, azure, etc...
Proper knowledge of Mobile OS (IOS, Android etc..)
IT Security and Network knowledge troubleshoot the issues.
Familiar with the VAPT/Pentest assessment for the application.
Configure DNS and SSL certificate
Basic scripting knowledge for the SQL and others and SQL Cluster, Logshipping ...
Understand the network issues and concepts {Ports,NAT,port forwarding etc...}
Dev Ops
Minimum 1-2 Years of relevant experiences preferred

Locating in Bangalore is mandatory.