Applications Support Engineer
2 weeks ago
Job Description :
We are seeking a skilled Application Support Engineer to join our team in Bangalore. The ideal candidate will have 2 to 7 years of experience in application support, with a strong understanding of application troubleshooting, maintenance, and support processes. This role requires working in the office five days a week, ensuring the smooth operation of applications and providing technical support to users.
Key Responsibilities :
- Provide technical support for applications, including troubleshooting, issue resolution, and maintenance.
- Monitor application performance and identify areas for improvement.
- Collaborate with development teams to address and resolve application defects and performance issues.
- Perform regular system health checks and ensure applications are running optimally.
- Assist with application deployments, updates, and configuration changes.
- Respond to and manage user-reported issues and provide timely resolutions.
- Develop and maintain documentation for application support processes and procedures.
- Work closely with other IT teams to integrate applications and ensure seamless operation.
- Participate in on-call support rotation as needed.
- Stay updated with the latest technologies and industry trends to continuously improve support practices.
Key Skills :
- Strong experience in application support, with proficiency in troubleshooting and issue resolution.
- Familiarity with application monitoring and performance tools.
- Knowledge of scripting languages (e.g., Shell, Python) for automation tasks.
- Experience with database management and SQL.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment and manage multiple tasks.
- Experience with ITIL processes and practices is a plus.
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