Technical Support Engineer

1 week ago

BangaloreChennai, India MNR Solutions Full time

Job Description :


As a Technical .NET Support Engineer, you will be responsible for providing high-quality technical support for .NET applications and services. You will work closely with development teams to troubleshoot and resolve issues, ensuring optimal performance and reliability of the applications.

Key Responsibilities :

- Technical Support: Provide timely and effective support for .NET applications, including troubleshooting, issue resolution, and user assistance.

- Incident Management: Manage and prioritize incoming support requests, ensuring issues are documented and tracked through to resolution.

- Root Cause Analysis: Conduct thorough investigations to identify the root causes of recurring issues and implement effective solutions to prevent future occurrences.

- Collaboration: Work closely with development teams to understand application functionality and architecture, facilitating efficient issue resolution.

- Documentation: Maintain clear and detailed documentation of support processes, known issues, and resolutions to enhance team knowledge and customer communication.

- User Training: Assist in creating user training materials and conduct training sessions to help users understand system functionalities.

- Performance Monitoring: Monitor application performance and provide recommendations for enhancements or optimizations based on data analysis.

- Continuous Improvement: Contribute to process improvement initiatives by identifying areas for efficiency gains in support operations.

Key Skills :

- Proficiency in .NET technologies, including ASP.NET, C#, and MVC.

- Experience with SQL Server or other relational databases.

- Strong problem-solving skills and the ability to analyze complex technical issues.

- Excellent communication skills, both verbal and written, to effectively interact with users and stakeholders.

- Familiarity with development tools and methodologies, including Agile or DevOps practices.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 4 to 12 years of experience in technical support for .NET applications or related technologies.

Benefits :

- Competitive salary and performance-based incentives.

- Opportunities for career advancement and professional development.

- A supportive work environment that encourages innovation and teamwork.

(ref:hirist.tech)

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