Hardware Technical Support Engineer

1 month ago

Bangalore, India Nymble Full time

Nymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users

See it in action:

Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge Ventures.

What can I expect from this role?

As a Hardware Technical Support Engineer at Nymble, you'll be at the forefront of our customer support efforts, working closely with our customer success team to ensure our users receive top-notch assistance. Your expertise in electronics and electromechanical systems will be crucial in diagnosing, troubleshooting, and resolving complex technical issues.

What will my work responsibilities look like if I join Nymble?

  • Collaborate with the customer success team to deliver an exceptional user experience.
  • Diagnose and troubleshoot hardware and software issues with precision and efficiency.
  • Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
  • Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures.
  • Recreate and test field issues to ensure accurate problem identification and resolution.

What makes you a match for us?

  • Bachelor's degree in Mechanical, Electronic, or Electrical Engineering.
  • Minimum of 2 years of experience in electronics and electromechanical system troubleshooting.
  • Strong understanding of fundamental electronics principles.
  • Proven experience in diagnosing and troubleshooting electronic products.
  • Proficiency in using Microsoft Office suite.
  • Work in rotational US shift timings ( Between 10pm IST to 12pm IST)

What Sets You Apart

  • Problem-Solving Prowess : You thrive on tackling complex technical challenges and finding innovative solutions.
  • Communication Skills : You can explain technical concepts clearly to both technical and non-technical audiences.
  • Attention to Detail : Your meticulous approach ensures thorough documentation and accurate issue resolution.
  • Customer-Centric Mindset : You're passionate about providing exceptional support and enhancing user satisfaction.

Working at Nymble

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