Technical support engineer

3 weeks ago

Chennai, India PayTabs Global Full time

Role Description Supports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan on the side projects aimed to enhance and raise the technical awareness of our existing and potential merchants. Additionally, the role involves assisting in the product awareness journey, managing assigned internal roles, completing side projects to enhance integration experience, product awareness, or merchant onboarding journey, and engaging in activities/processes to enhance the work environment for other teams. Essential Functions Maintain merchant / partner technical solution articles & guides Report, track/follow up and escalate recurring technical issues Coordinate with merchants to provide appropriate feedback on issues Perform necessary test on merchant website or plugins to ensure proper functioning Monitors, plans and assigns shifts and helps the Integration Support Engineers in multiple locations Adhere to team values and routines and perform any tasks and duties as assigned by the line manager. Competencies Software Development experience preferably in PHP and Java Strong understanding of web-based applications and technologies Good knowledge of e-commerce platforms – Magento, Open Cart, Woo Commerce etc Proficient in using issue tracking tools like Fresh Desk, Redmine, etc Proficient in using version control systems like Git, SVN etc Excellent oral and written communication skills in English & Arabic Prior experience working in distributed teams, that operate 24 x 7 x 365 Passion to deal with customers Comfortable working remotely with minimal supervision Objective driven with strong work values to finish the daily work assigned Roles and Key KPIs Ability to work independently as well as within Team Resolving merchant inquiries in accordance with the agreed daily targets Educating the merchants directly or through producing solution articles or content. Following through solving merchant inquiries and escalations Proposing solutions to solve repetitive inquiries Ensure data integrity through following the best practices and capturing the necessary data. Follow the Customer Support/Success Policy Follow the instructions and guidelines supplied in the CSR Success Handbook.

  • Technical Support Engineer

    1 month ago

    Chennai, Tamil Nadu, India Trekea Mobile Full time

    About Trekea MobileAt Trekea Mobile, we design and market FieldLogs, an innovative open Cloud, Mobile, and Wearable platform for digitizing enterprise technician-driven processes.Estimated Salary: $60,000 - $80,000 per yearMain ResponsibilitiesProvide timely and accurate support to our customer base via various communication channels.Analyze and resolve...

  • Technical Support Engineer

    1 month ago

    Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...

  • Technical support engineer

    4 weeks ago

    Chennai, India PayTabs Global Full time

    Role Description Supports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team...

  • Technical support engineer

    1 month ago

    Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...

  • Technical Support Engineer for eBook Industry

    3 weeks ago

    Chennai, Tamil Nadu, India myGwork Full time

    **About the Job**Are you passionate about delivering exceptional customer experiences in the rapidly evolving eBook industry?We are seeking an experienced Technical Support Engineer to join our team at Amazon, a leading inclusive employer and member of myGwork - the largest global platform for the LGBTQ+ business community.About the RoleThis is a unique...

  • Technical Support Engineer

    7 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Job OverviewWe are seeking a highly skilled Technical Support Engineer to join our team at Tata Consultancy Services in Pune or Chennai. As a Technical Support Engineer, you will be responsible for providing technical support across the company and resolving service issues in a timely manner.About the RoleThis is an exciting opportunity to work on Enterprise...

  • Technical Support Engineer

    4 weeks ago

    Chennai, India PayTabs Global Full time

    Role Description Supports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team...

  • Technical Support Engineer

    1 month ago

    Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...

  • Technical Support Engineer

    1 month ago

    Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...

  • Technical Support Engineer

    1 month ago

    Chennai, India PayTabs Global Full time

    Role Description Supports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team...

  • Technical support engineer

    1 month ago

    Chennai, India Movate Full time

    Hello Folks, We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support / customer support role with Movate. Looking for candidates with excellent communication skill for technical support or Customer support role.Interested candidates can drop your resume...

  • Technical Lead for GCP Support and Engineering

    5 days ago

    Chennai, Tamil Nadu, India Mastech Digital Full time

    Company Overview:Mastech Digital is a leading provider of IT services, delivering cutting-edge solutions to clients worldwide.About the Role:We are seeking a highly skilled Technical Lead to oversee our Google Cloud Platform (GCP) support and engineering team. As a seasoned professional with expertise in GCP services, you will be responsible for ensuring the...

  • Technical Support Engineer

    2 months ago

    Chennai, India Koh Young SE Asia Pte. Ltd. Full time

    About Koh Young SE Asia Pte. Ltd.:Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices,...

  • Technical Support Engineer

    2 months ago

    Chennai, India Koh Young SE Asia Pte. Ltd. Full time

    About Koh Young SE Asia Pte. Ltd.:Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices,...

  • Technical support engineer

    2 months ago

    Chennai, India Koh Young SE Asia Pte. Ltd. Full time

    About Koh Young SE Asia Pte. Ltd.:Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3 D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices,...

  • Technical Support Engineer

    1 month ago

    Chennai, India Movate Full time

    Hello Folks, We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support / customer support role with Movate . Looking for candidates with excellent communication skill for technical support or Customer support role. Interested candidates can drop your...

  • Technical Support Engineer

    2 months ago

    Chennai, India Koh Young SE Asia Pte. Ltd. Full time

    About Koh Young SE Asia Pte. Ltd.:Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices,...

  • Technical support engineer

    3 days ago

    Chennai, India Movate Full time

    Hello Folks,We are hiring for technical support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support with Movate. Looking for candidates with excellent communication skill for technical support role.Interested candidates can drop your resume to this number or email your resume.Keerthana HR (strictly call...

  • Technical Support Engineer

    2 months ago

    Chennai, India Koh Young SE Asia Pte. Ltd. Full time

    About Koh Young SE Asia Pte. Ltd.:Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices,...

  • Technical Support Engineer

    2 months ago

    Chennai, India Koh Young SE Asia Pte. Ltd. Full time

    About Koh Young SE Asia Pte. Ltd.:   Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices,...