Application Support Engineer

3 weeks ago


Bangalore, India Domnic Lewis International Full time

Greetings from Domniclewis

Hello Team ,

We are hiring for a product based MNC organisation in Bangalore

Experience -6-10 years

Position-Application Support Engineer

Salary -15-25 LPA

Responsibilities:

  • Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements
  • Serve as primary support liaison between Client and customer
  • Keep customer informed of how and when problems are resolved
  • Involved in any additional follow up, testing and troubleshooting
  • Maintain Team goals and objectives
  • Works directly with the 3rd line and development teams to resolve complex issues and provide input for product direction
  • Develop and share knowledge about the software
  • Write knowledge base articles and white papers to answer common customer questions
  • Deliver and receive training to/from others
  • Assist other Support Analysts with difficult and complex issues
  • May perform other job duties as directed by Employee's Leaders

Qualifications:

  • Excellent analytic, troubleshooting and problem-solving skills in software and IT infrastructures;
  • Customer focused with strong communication;
  • Pro-active self-starter;
  • Excellent interpersonal and communications skills
  • Flexible and positive attitude;
  • Experience working in an Agile environment;
  • Experience in GRC or finance is a plus;

Must be fluent in English, verbal and in writing.

IF INTERESTED , PLEASE SHARE YOUR UPDATED RESUME AT



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