Application Support Engineer
3 weeks ago
Greetings from Domniclewis
Hello Team ,
We are hiring for a product based MNC organisation in Bangalore
Experience -6-10 years
Position-Application Support Engineer
Salary -15-25 LPA
Responsibilities:
- Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements
- Serve as primary support liaison between Client and customer
- Keep customer informed of how and when problems are resolved
- Involved in any additional follow up, testing and troubleshooting
- Maintain Team goals and objectives
- Works directly with the 3rd line and development teams to resolve complex issues and provide input for product direction
- Develop and share knowledge about the software
- Write knowledge base articles and white papers to answer common customer questions
- Deliver and receive training to/from others
- Assist other Support Analysts with difficult and complex issues
- May perform other job duties as directed by Employee's Leaders
Qualifications:
- Excellent analytic, troubleshooting and problem-solving skills in software and IT infrastructures;
- Customer focused with strong communication;
- Pro-active self-starter;
- Excellent interpersonal and communications skills
- Flexible and positive attitude;
- Experience working in an Agile environment;
- Experience in GRC or finance is a plus;
Must be fluent in English, verbal and in writing.
IF INTERESTED , PLEASE SHARE YOUR UPDATED RESUME AT
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