Application Support Engineer
2 weeks ago
Greetings from Domniclewis
Hello Team ,
We are hiring for a product based MNC organisation in Bangalore
Experience -6-10 years
Position-Application Support Engineer
Salary -15-25 LPA
Responsibilities:
Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements
Serve as primary support liaison between Client and customer
Keep customer informed of how and when problems are resolved
Involved in any additional follow up, testing and troubleshooting
Maintain Team goals and objectives
Works directly with the 3rd line and development teams to resolve complex issues and provide input for product direction
Develop and share knowledge about the software
Write knowledge base articles and white papers to answer common customer questions
Deliver and receive training to/from others
Assist other Support Analysts with difficult and complex issues
May perform other job duties as directed by Employee's Leaders
Qualifications:
Excellent analytic, troubleshooting and problem-solving skills in software and IT infrastructures;
Customer focused with strong communication;
Pro-active self-starter;
Excellent interpersonal and communications skills
Flexible and positive attitude;
Experience working in an Agile environment;
Experience in GRC or finance is a plus;
Must be fluent in English, verbal and in writing.
IF INTERESTED , PLEASE SHARE YOUR UPDATED RESUME AT sapna.r@domniclewis.com
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