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Applications Support Engineer

2 months ago

Bangalore, India MNR Solutions Full time

Job Description :


We are seeking a dedicated Application Support Specialist to join our team in Bangalore. The ideal candidate will have a strong background in providing technical support for applications, troubleshooting issues, and ensuring optimal application performance. This role involves working closely with end-users and IT teams to resolve application-related issues and ensure smooth operations.

Key Responsibilities :

- Application Support : Provide technical support for applications, including troubleshooting, issue resolution, and performance monitoring.

- Incident Management : Manage and prioritize application-related incidents and service requests, ensuring timely resolution and minimal disruption.

- Problem Solving : Analyze and resolve complex technical issues related to application functionality, performance, and integration.

- System Monitoring : Monitor application performance and stability, identify potential issues, and take proactive measures to prevent disruptions.

- User Interaction : Communicate effectively with end-users to understand their issues, provide solutions, and offer guidance on application usage.

- Documentation : Maintain accurate documentation of support processes, known issues, and resolutions to ensure knowledge sharing and consistency.

- Collaboration : Work closely with development teams, QA, and other IT support functions to address application-related problems and implement improvements.

- Patch Management : Assist in deploying patches, updates, and upgrades to applications, ensuring minimal impact on users and systems.

- Compliance : Ensure that application support activities comply with organizational policies, security standards, and regulatory requirements.

- Continuous Improvement : Contribute to the improvement of support processes and practices by identifying and implementing best practices and lessons learned.

Skills and Qualifications :

- Technical Expertise : Strong knowledge of application support processes and troubleshooting techniques.

- Problem-Solving Skills : Ability to diagnose and resolve complex technical issues efficiently.

- Communication : Excellent verbal and written communication skills for interacting with users and documenting support activities.

- Knowledge of Tools : Experience with application monitoring and management tools.

- Database Skills : Familiarity with databases and SQL for querying and troubleshooting application-related data issues.

- Customer Service : Strong customer service orientation with a focus on providing high-quality support and ensuring user satisfaction.

- Team Collaboration : Ability to work effectively within a team and coordinate with other IT functions to resolve issues.

Education : Bachelor's degree in Computer Science, Information Technology, or a related field.

(ref:hirist.tech)