Applications Support Engineer

1 month ago

Bangalore, Karnataka, India Ciel HR Full time

Job Description for Application Support Engineer :

Job Role : Application Support Engineer

Cost Center : INREIT

Work Experience : 1-3 Years and above

Skills : SQL query framing and deploying, Good Communication.

Expectations : Basic deployment and DB/SQL Query framing.

Roles and Responsibilities :

Support Engineers receive notification of incidents, diagnose and suggest a solution as quickly as possible, whilst providing support during its implementation. They also monitor more minor problems and take action, if necessary, to correct them or have them corrected. They ensure the correct functioning of production.

MAIN RESPONSIBILITIES :

- To ensure the correct functioning of production environment

- Take into account user requests (incidents and tickets) or seeing problems through to resolution

Anticipate incidents (monitoring) :

- Reproduce, diagnose and qualify problems

- Take corrective actions, directly at their own level, or by alerting other teams whilst prioritizing the more critical cases

- Following standard procedures for proper escalation of unresolved issues to the appropriate teams

- Check that developments sent into production function correctly

Continuous improvement :

- Monitor and implement KPIs (Key Performance Indicators)

- Leverage the incidents database: reminders, consolidation, trend analysis

- Implement corrective actions (correction of the main root causes)

- Participate in the improvement of technical and functional monitoring

- They take evolving user requirements into consideration and oversee their implementation

- Listen to user feedback, understand user challenges through routine interacting.

- Give continuous improvement suggestions/insight to the solution delivery team.

Training :

- Ensure the maintenance of low level support skills

- Drafting/Update of the necessary documentation

- Provide functional user training based on user needs

Tools :


- Handson experience in any of ticket monitoring tools

- Proficient on MS Excel or Google Sheets for summary and analysis

- Basic knowledge of SQL and Java are added advantage

- Ensure the protection of Personal Information [PI] and China Cyber Security Law (in compliance with the legal and ethical framework) and the security of data components

- Main self-managing skills

- Sense of responsibility


- Service and customer oriented


- Reactivity and ability to adapt


- Listening and communication skills


- Curiosity and open-mindedness


- Organised and methodical


- Ability to summarise and analyse

Main know-how :


- Good technical understanding as well as understanding of the user and their needs

- Detailed knowledge of Decathlon IS


- Work in a network and collaborate in a team

Communication :


- Confident speaker, able to adapt their language to different audiences, able to formalise, summarise, formulate ideas clearly and make suggestions

Manage priorities : English

- Interaction with other professions and roles

Peers :


- Employee's immediate team - Users - Any IT team who may be able to resolve the corresponding incident

Please do not apply if :

- You don't like to fail

- You like the idea of hierarchy and fancy designation

- Quick growth and exorbitant salary structures linked to those "titles"

- You believe only educational qualification will help you grow

- You like to work 9-5 kind of scenario (time is more important than quality of result)

- You want to be given clear SOP's and job descriptions

- You don't like Innovation Or New Ideas

- You like "Back Office Environment" - meaning, dedicated table/chair/stationary kind of environment

- You can't have a difference in opinion with your coach/ mentor/ team if its it linked to our purpose, vision OR challenge because you respect hierarchy/authority

- You rely on the company to take care of your "Work-Life" balance

- You expect company to increase the salary just because of "Years spent" OR because there is "inflation" without considering performance

(ref:hirist.tech)

  • Application Support Engineer

    1 month ago

    Bangalore, Karnataka, India MNR Solutions Full time

    Job Description : We are seeking a skilled Application Support Engineer to join our team in Bangalore. The ideal candidate will have 2 to 7 years of experience in providing technical support for software applications, ensuring smooth and efficient operations for end-users.Key Responsibilities :- Application Support: Provide technical support and...

  • Application Support Engineer

    1 month ago

    Bangalore, Karnataka, India MNR Solutions Full time

    The Application Support Engineer will be responsible for providing technical support for applications, ensuring their optimal performance and resolving any issues that arise. This role requires strong technical skills, a customer-focused mindset, and the ability to work effectively in a team environment.Key Responsibilities :Technical Support :- Provide...

  • Applications Support Engineer

    1 month ago

    Bangalore, Karnataka, India MNR Solutions Full time

    Job Description :We are seeking a skilled Application Support Engineer to join our team in Bangalore. The ideal candidate will have 2 to 7 years of experience in application support, with a strong understanding of application troubleshooting, maintenance, and support processes. This role requires working in the office five days a week, ensuring the smooth...

  • Applications Support Engineer

    1 month ago

    Bangalore, Karnataka, India MNR Solutions Full time

    Key Responsibilities : - Application Support : Provide technical support for enterprise applications, resolving issues and ensuring smooth operation.- Incident Management : Respond to and resolve incidents, service requests, and technical issues related to applications within the agreed SLAs.- Root Cause Analysis : Conduct root cause analysis for recurring...

  • Application Support Engineer

    1 month ago

    Bangalore, Karnataka, India MNR Solutions Full time

    We are looking for a proactive Application Support Engineer to join our team in Bangalore. The ideal candidate will have 2 to 6 years of experience and will play a crucial role in providing technical support for software applications, ensuring smooth operations, and resolving issues efficiently.Key Responsibilities :- Provide comprehensive technical support...

  • Senior Software Engineer

    6 months ago

    Bangalore, Karnataka, India HyrEzy Talent Solutions Full time

    Position : SSE - Microsoft Tech (REF: 4- 6 YearsBudget: 15-22 LPANotes :4+ years of progressive work experience designing business processes, process mapping, working on process improvement initiatives, and business applications system design.Job Description :As a Software Engineer, you are responsible for the detailed design, documentation, development,...

  • Servicenow ITSM Developer

    1 month ago

    Bangalore, Karnataka, India Randstad Digital Full time

    Job Title : Servicenow ITSM Developer. Location : Bangalore. Experience : 7-10 Years. Summary : . As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the...

  • Application Performance Monitoring Engineer

    1 month ago

    Bangalore, Karnataka, India APN Consulting Full time

    Title : Application Performance Monitoring Engineer (AppDynamics & Open Telemetry) / Monitoring Engineer. Location : Remote. Duration : Contract. Job Overview :We are looking for an experienced Application Performance Monitoring Engineer with expertise in AppDynamics and Open Telemetry. The ideal candidate will be responsible for monitoring, diagnosing, and...

  • Technical Support Engineer

    1 month ago

    Bangalore, Karnataka, India Sound of the Sun Full time

    Role : IT Support Engineer (Freelancer). The IT Support Engineer will be part of the team providing IT support to more than 10 departments and serving over 120 users in Europe. The role involves coordinating with the other team, maintaining IT infrastructure, providing technical support, and assisting in IT projects to improve the efficiency and...

  • Senior Engineer

    4 months ago

    Bangalore, Karnataka, Karnataka, India Johnson Controls International Full time

    Senior Engineer – Time Applications As a Senior Engineer, you will report directly to the Sr. Manager of IT Operations for Time and Attendance Applications. Your responsibilities will include supporting the execution of development and operational aspects related to our certified payroll and prevailing wage applications, including ensuring the...

  • Software Engineer III

    1 month ago

    Bangalore, Karnataka, India HyrEzy Talent Solutions Full time

    What you will be doing :- Maintaining and writing code for complex systems that address project specifications and guidelines.- Writing programs that span multiple platforms.- Offering innovative ideas and products to the organization.- Providing input and driving adherence to programming and development standards.- Consulting on database set-up and lead...

  • Support Engineer

    1 month ago

    Bangalore, Karnataka, India VARITE Inc. Full time

    Company Name : VARITE INDIA PRIVATE LIMITEDAbout The Client : A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming...

  • Engineering Manager

    3 weeks ago

    Bangalore, Karnataka, India TargetHR Full time

    About the role :As an Engineering Manager you will lead a team of leading high-performing engineers with a background in native client app development.What You will do :- Lead a cross-functional team of engineers responsible for enhancing our core mobile (Android, iOS) applications experience.- Provide technical leadership and mentorship to team members.-...

  • Product Support Engineer

    1 month ago

    Bangalore, Karnataka, India Vikgol Full time

    Company Description : Vikgol provides software development on demand and connects users with top-tier teams of developers, designers, and product managers quickly. The company emphasizes high-quality networks of engineers, product managers, and designers, with streamlined automation for efficient software development.Job Role : This is a full-time on-site...

  • Processor Application Engineer

    1 month ago

    Bangalore, Karnataka, India Infinity HR Consulting Services Full time

    Profile : Processor Application Engineer Location : Bangalore Role Purpose :- The Partner Enablement function within the Architecture Verification group works with internal CPU design teams and external architecture licensees to enable smooth deployment of the architecture compliance kit, support the partners through the compliance process by debugging...

  • Morpheus Engineer

    1 month ago

    Bangalore, Karnataka, India Hiring Cliq Consultancy Services Full time

    Job Title : Tier 2 Engineer - MorpheusDepartment : Information TechnologyExperience : 5 to 8 yearsCTC Range : 15 to 24 LPAJob Type : Full TimeLocation : BengaluruJob Description : We are seeking skilled Tier 2 Engineers for the MS Morpheus support team to provide high-quality services for global HPE customers. The ideal candidates will have strong...

  • DevOps Engineer

    7 months ago

    Bangalore, Karnataka, India BXP SUPPORT AND SOLUTIONS PVT LTD Full time

    As a DevOps Engineer is responsible for bridging the gap between development and operations teams by designing, implementing, and maintaining automated processes for building, testing, and deploying software efficiently and reliably. They collaborate with software developers, system operators (SysOps), and other IT staff to manage code releases. Key...

  • Lead Engineer

    3 weeks ago

    Bangalore, Karnataka, India Hiring Infinity Full time

    About the client :Mission is to improve the quality and safety of engineered products - by creating the world's best proactive management platform, powered by the latest advances in artificial intelligence.We're revolutionizing the way next-gen vehicles are made and are partnering with forward-looking engineering leaders to create and deploy AI...

  • Software Engineer

    3 weeks ago

    Bangalore, Karnataka, India Swasti Enterprises LLP Full time

    Role : Software Engineer (Windows)Experience : 2 to 5 yearsEducation : BE/ME (Computer : C++, VC++, MFC, QT, QML, Windows desktop applicationsLocation : Bengaluru, IndiaIndustry : Automation Machinery :1. Software development of Windows based desktop applications2. Good with C++ or VC++ for software development3. GUI designing using MFC (QT and QML is a...

  • Software Developer

    1 month ago

    Bangalore, Karnataka, India INSIGHTEK GLOBAL CONSULTING PRIVATE LIMITED Full time

    Job Description :- You will develop highly optimized software for proof-of-concept implementation of automotive IVI, cockpit, and digital cluster applications on the Car SoC devices, exploiting GPU, a DSP, display technologies, and virtualized or para-virtualized environments. - You will discuss requirements for the next generation cockpit and IVI products...