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Application Support Engineer

2 months ago

Bangalore, Karnataka, India MNR Solutions Full time

Job Description :


We are seeking a skilled Application Support Engineer to join our team in Bangalore. The ideal candidate will have 2 to 7 years of experience in providing technical support for software applications, ensuring smooth and efficient operations for end-users.

Key Responsibilities :

- Application Support: Provide technical support and troubleshooting for software applications, addressing and resolving user issues in a timely manner.

- Incident Management: Monitor, track, and document incidents and service requests, ensuring they are resolved within agreed service levels.

- Problem Resolution: Analyze and identify root causes of application issues, working closely with development and QA teams to implement fixes.

- User Training: Assist in training end-users on application functionalities and best practices to enhance user experience.

- System Monitoring: Continuously monitor application performance and availability, proactively identifying and addressing potential issues.

- Documentation: Maintain and update support documentation, including troubleshooting guides, FAQs, and system configurations.

(ref:hirist.tech)