CRM - Luxury Real Estate Customer handling experience

3 weeks ago

mumbai, India Sayaji Realty Full time
Overview:The Customer Relationship Manager in Luxury Real Estate plays a crucial role in ensuring high levels of satisfaction and loyalty among high net worth clients. They are responsible for managing client relationships providing exceptional service and fostering longterm connections to drive sales and maintain brand reputation.
Key Responsibilities:
  • Build and maintain strong relationships with luxury real estate clients
  • Understand client needs and provide personalized solutions
  • Ensure seamless communication and coordination between clients sales and marketing teams
  • Resolve client issues and escalations effectively and promptly
  • Manage and update client databases and CRM systems
  • Collaborate with the sales team to meet client satisfaction and sales targets
  • Coordinate and oversee client events and networking activities
  • Stay updated on luxury real estate market trends and industry developments
  • Prepare regular client reports and feedback analysis
  • Develop and implement customer retention strategies
  • Implement and maintain high standards of customer service
  • Provide guidance and support to junior customer service professionals
  • Ensure compliance with industry regulations and standards
  • Conduct client satisfaction surveys and gather feedback
  • Participate in training programs to enhance customer relationship management skills

Required Qualifications:
  • Bachelors degree in Business Administration Marketing or related field
  • Proven experience in customer relationship management within the luxury real estate industry
  • Demonstrated success in managing high net worth clients
  • Excellent communication and interpersonal skills
  • Strong problemsolving and conflict resolution abilities
  • Indepth understanding of luxury real estate market trends and customer preferences
  • Proficiency in CRM software and Microsoft Office suite
  • Ability to work effectively in a fastpaced dynamic environment
  • Exceptional organizational and time management skills
  • Keen attention to detail and accuracy
  • Ability to maintain confidentiality and professionalism at all times
  • Proactive and resultsdriven mindset
  • Flexibility to travel and attend client meetings and events as needed
  • Professional certifications in customer relationship management is a plus
  • Fluency in multiple languages is advantageous

customer service,communication,customer,real estate,management,sales,skills,customer relationship management,crm,events,luxury homes,premium sales,redevelopment,projects,b2c customer management

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