Customer realtionship manager

2 months ago


Mumbai, India Sayaji Realty Full time
Overview:The CustomerRelationship Manager in Luxury Real Estate plays a crucial role inensuring high levels of satisfaction and loyalty among high networth clients. They are responsible for managing clientrelationships providing exceptional service and fostering longtermconnections to drive sales and maintain brandreputation.
KeyResponsibilities:
  • Build and maintainstrong relationships with luxury real estateclients
  • Understand client needs and providepersonalized solutions
  • Ensure seamlesscommunication and coordination between clients sales and marketingteams
  • Resolve client issues and escalationseffectively and promptly
  • Manage and updateclient databases and CRM systems
  • Collaboratewith the sales team to meet client satisfaction and salestargets
  • Coordinate and oversee client eventsand networking activities
  • Stay updated onluxury real estate market trends and industrydevelopments
  • Prepare regular client reports andfeedback analysis
  • Develop and implementcustomer retention strategies
  • Implement andmaintain high standards of customerservice
  • Provide guidance and support to juniorcustomer service professionals
  • Ensurecompliance with industry regulations andstandards
  • Conduct client satisfaction surveysand gather feedback
  • Participate in trainingprograms to enhance customer relationship managementskills

RequiredQualifications:
  • Bachelors degree inBusiness Administration Marketing or relatedfield
  • Proven experience in customerrelationship management within the luxury real estateindustry
  • Demonstrated success in managing highnet worth clients
  • Excellent communication andinterpersonal skills
  • Strong problemsolving andconflict resolution abilities
  • Indepthunderstanding of luxury real estate market trends and customerpreferences
  • Proficiency in CRM software andMicrosoft Office suite
  • Ability to workeffectively in a fastpaced dynamicenvironment
  • Exceptional organizational and timemanagement skills
  • Keen attention to detail andaccuracy
  • Ability to maintain confidentialityand professionalism at all times
  • Proactive andresultsdriven mindset
  • Flexibility to travel andattend client meetings and events asneeded
  • Professional certifications in customerrelationship management is a plus
  • Fluency inmultiple languages isadvantageous

customerservice,communication,customer,realestate,management,sales,skills,customer relationshipmanagement,crm,events,luxury homes,premiumsales,redevelopment,projects,b2c customermanagement


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