Customer Experience Manager

4 weeks ago


Mumbai, Maharashtra, India Digopm Full time
Job Summary

At Digopm, we are seeking a highly skilled Customer Experience Manager to oversee and manage our customer service operations. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer experience and address customer queries effectively.

Main Responsibilities
  • Oversee and manage customer service operations to ensure a high level of customer satisfaction.
  • Develop and implement strategies to enhance customer experience and address customer queries effectively.
  • Collect and analyze customer feedback to identify areas for improvement in service delivery.
  • Monitor performance metrics to evaluate team efficiency and customer satisfaction levels.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve service processes.
  • Train and mentor customer service staff to deliver exceptional service and adhere to company standards.
  • Prepare reports on customer feedback, service performance, and improvement initiatives for management review.
  • Stay updated on industry trends and best practices to continually enhance the customer experience.


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