Customer Experience Manager
4 weeks ago
At Digopm, we are seeking a highly skilled Customer Experience Manager to oversee and manage our customer service operations. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer experience and address customer queries effectively.
Main Responsibilities- Oversee and manage customer service operations to ensure a high level of customer satisfaction.
- Develop and implement strategies to enhance customer experience and address customer queries effectively.
- Collect and analyze customer feedback to identify areas for improvement in service delivery.
- Monitor performance metrics to evaluate team efficiency and customer satisfaction levels.
- Collaborate with cross-functional teams to resolve complex customer issues and improve service processes.
- Train and mentor customer service staff to deliver exceptional service and adhere to company standards.
- Prepare reports on customer feedback, service performance, and improvement initiatives for management review.
- Stay updated on industry trends and best practices to continually enhance the customer experience.
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Administrative Support Specialist
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Mumbai, Maharashtra, India BridgeLoyalty Customer Experience Management LLP Full timeAt BridgeLoyalty Customer Experience Management LLP, we are seeking an exceptional Executive Assistant to join our team in Mumbai. This full-time on-site role offers a unique opportunity to provide high-level administrative support to our leaders while driving business success.With a strong focus on delivering value to clients and end consumers, our team is...
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Customer Experience Manager
2 days ago
Mumbai, Maharashtra, India Airtel Full timeWe are seeking a seasoned professional to fill the role of Customer Experience Manager at Airtel. The ideal candidate will have extensive experience in managing customer relationships and ensuring seamless service delivery.Salary: $120,000 - $180,000 per annumJob DescriptionThe Customer Experience Manager is responsible for delivering exceptional customer...
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Customer Experience Manager
4 weeks ago
Mumbai, Maharashtra, India Zeca Tech Full timeCustomer Care Manager Job DescriptionAt Zeca Tech, we are seeking a highly skilled and experienced Customer Care Manager to lead our customer service operations. This is an exciting opportunity for a motivated individual to join our team and make a real impact on customer satisfaction.Key Responsibilities:Team Leadership: Manage and lead a team of customer...
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Customer Experience Manager
4 weeks ago
Mumbai, Maharashtra, India Today Global Developer Full timeJob Title: CRM HeadLocation: Navi Mumbai, IndiaReports To: Chief Business Officer (CBO)Job Overview: The CRM Head will oversee the customer relationship management processes within the organization, with a strong emphasis on handling technical documentation and ensuring smooth customer interactions throughout the post-sales cycle. The role demands expertise...
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Customer Experience Manager
3 weeks ago
Mumbai, Maharashtra, India IZI Full timeAbout IZI:Izi is a leading company in the consumer drone market, renowned for its cutting-edge technology and innovative designs. Our mission is to provide premium features at affordable prices, revolutionizing the way people experience everyday moments.Job Title: Senior Customer Support & Brand Experience ManagerThis pivotal role is responsible for leading...
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Customer Experience Manager
4 weeks ago
Mumbai, Maharashtra, India Snaphunt Full timeThe OpportunityWe are seeking a highly skilled Customer Experience Manager to join our team at Snaphunt. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive and reactive support.Key ResponsibilitiesProvide timely and effective support to customers through various...
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Customer Experience Manager
3 weeks ago
Mumbai, Maharashtra, India Motorpoint Full timeAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with customers.Responsibilities:Oversee the smooth running of the full vehicle handover process, ensuring all paperwork, finance sign-ups, and...
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Customer Experience Manager
3 weeks ago
Mumbai, Maharashtra, India Abbott Full timeAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines.About the PositionOur Diabetes Care division has a pipeline with...
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Customer Experience Manager
4 weeks ago
Mumbai, Maharashtra, India Gamut HR Solutions Full timeJob OverviewGamut HR Solutions is seeking a highly skilled and experienced professional to fill the role of Customer Success Manager. This position will be responsible for implementing and managing customer success programs to drive growth and customer satisfaction.Key Responsibilities:Work closely with internal teams to understand business objectives and...
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Customer Experience Manager
4 weeks ago
Mumbai, Maharashtra, India Leanplum Full timeAbout CleverTapCleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by creating personalized experiences to retain their most valuable customers.The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime.It...
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Customer Experience Manager
1 month ago
Navi Mumbai, Maharashtra, India TaskUs Full timeAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Digital Customer Experience Manager
3 weeks ago
Mumbai, Maharashtra, India NIRMAL Full timeJob Summary: As a Senior CRM Executive at NIRMAL, you will be responsible for managing and coordinating customer loyalty programs, ensuring timely responses and quality solutions to customer queries and complaints. You will be the key point of contact for all customer interactions and will work closely with the team to deliver exceptional customer...
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Customer Experience Planning Manager
3 weeks ago
Mumbai, Maharashtra, India FedEx Full timeJob Title: Customer Experience Planning ManagerWe are seeking a highly skilled Customer Experience Planning Manager to join our team at FedEx. As a key member of our organization, you will be responsible for driving quality assurance audits, optimizing processes, and analyzing audit controls to ensure compliance and risk mitigation.Key Responsibilities:Drive...
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Customer Experience Program Manager
3 weeks ago
Mumbai, Maharashtra, India Rebel Foods Full timeWe are seeking a skilled Customer Experience Program Manager to join our team at Rebel Foods. In this role, you will be responsible for designing and delivering programs that prioritize customer requirements over organizational needs.The ideal candidate will have experience in program/project management, preferably in the operations domain, and a strong...
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Operations Manager
1 month ago
Mumbai, Maharashtra, India The Souled Store Full timeOperations Manager Job DescriptionThe Souled Store is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our business, ensuring smooth execution across all touchpoints, including order management, customer experience workflows, and fulfilment processes.Key...
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Customer Experience Team Manager
4 weeks ago
Mumbai, Maharashtra, India Etraveli AB Full timeEtraveli Group is a leading company for technology solutions and fulfillment capabilities for online sales of flights. We aim to simplify complexity by connecting millions of flights and travelers worldwide, from search to trip and beyond. Our consumer online travel agency brands include Mytrip, GoToGate & Flight Network, and we serve flights through...
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Customer Experience Manager
1 month ago
Mumbai, Maharashtra, India The Indian Hotels Company Limited Full timeJob SummaryThe Guest Relations Manager is responsible for ensuring that all guests have a memorable and enjoyable experience at our hotel. This includes responding to guest inquiries, resolving complaints, and coordinating communication between guests and staff.Key ResponsibilitiesRespond to guest inquiries and resolve complaints in a timely and professional...
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Customer Experience Representative
1 month ago
Mumbai, Maharashtra, India The Hosteller Full timeJob Title: Customer Support SpecialistAt The Hosteller, we are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Quality...
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Customer Experience Strategist
7 days ago
Mumbai, Maharashtra, India Abbott Full timeAbbott: Customer Engagement Manager RoleWe are seeking an experienced Customer Experience Strategist to join our team at Abbott.About the Position:The customer experience landscape has undergone significant transformations in recent years, with consumers demanding greater control over their information and care decisions. To succeed in this space, it is...
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Customer Experience Strategist
2 days ago
Mumbai, Maharashtra, India Abbott Full timeAbbott, a global healthcare leader, is seeking an experienced Customer Experience Strategist to join our team. This role will play a critical part in shaping the future of customer experience across our organization.We are committed to improving the lives of 3 billion people by decade's end and reaching 1 billion more than we do today, each year. Our goal is...