Remote Technical Support Specialist

4 days ago


shimoga, India beBeeTechnical Full time

Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team.This role is responsible for providing exceptional technical support and application problem resolution assistance to our clients.As a key member of our support team, you will be expected to diagnose, troubleshoot, repair and debug complex computer systems and software.Your essential functions will include gaining knowledge of assigned customers' technical and business environment, documenting and verifying reported problems, troubleshooting and resolving issues utilizing all available tools, resources, and documentation.You will also be responsible for engaging additional resources when necessary, providing effective and consistent communication to management, peers, and account teams in support of our clients.To be successful in this role, you must have strong customer service and teamwork skills, as well as a professional demeanor to maintain and enhance client relationships.The following skills are highly desirable:Contact Center TechnologiesCentOs LinuxNetworkingWindows OSSIPPlease note that a minimum of at least two to three of the above skills is required.



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