Technical Support Specialist

2 weeks ago

shimoga, India beBeeerp Full time

Unlock New Opportunities in Technical SupportTurga Technologies is at the forefront of innovation, developing cutting-edge software solutions for the service industry.We are seeking a skilled ERP Analyst to join our team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our customers.This is an excellent opportunity to leverage your analytical and problem-solving skills to make a real impact on our business. If you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply.Key Responsibilities:Efficiently troubleshoot and resolve complex technical issuesUpdate technical documents and knowledge baseTrain customers on product installation and usageProvide after-sale customer support and follow up on implementation progressMaintain accurate records of support interactionsRequirements:Experience in technical support and software industryProven analytical and problem-solving abilitiesAdvanced knowledge of ERP systems, MS SQL, and ExcelFamiliarity with JIRA service desk or similar softwareBachelor's degree in MIS with accounting or related fieldWe offer a competitive compensation package and opportunities for growth and development.About Us:Turga Technologies is a leading provider of innovative software solutions for the service industry.We are committed to delivering exceptional customer experiences through our cutting-edge products and dedicated support staff.

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