Dental Support Specialist

1 week ago


shimoga, India beBeeCustomerSupport Full time

About the RoleCX Specialists play a pivotal part in providing technical and customer support for MEDIT products, attending events, updating support materials, and interacting with customers online and in person. This role is integral to ensuring seamless service delivery across diverse regions.Handle service tickets via email, live chat, remote support, and phone calls for assigned regions (India, Southeast Asia, CIS)Process English tickets from CIS, India, and Southeast Asia regions.Support dental events and visits to local dealershipsCreate and update troubleshooting guidesMonitor and respond to inquiries on social media platformsKey RequirementsProven experience using ZendeskFamiliarity with SAP ERP systemsBroad understanding of IT infrastructure and hardware, with problem-solving abilitiesExperience in digital dentistry, CAD/CAM, or the dental industryMinimum 3 years of experience in a business-to-business environment



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