Technical Support Specialist
2 weeks ago
Job Title:A Technical Support SpecialistJob Summary:We are seeking a highly skilled individual to provide technical assistance to users via phone, email, chat, or ticketing system as first response.Key Responsibilities:Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Supervise monitoring toolsDiagnose and resolve incidents, requests or inquiries.Escalate unresolved incidents to higher support levels following escalation protocols.Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management).Track and follow up on open tickets until resolution and closureMaintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.Ensure SLA compliance and high-quality service delivery.Participate in continuous improvement initiatives and IT service optimization projectsQualifications:Excellent communication and customer service skillsStrong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Technical skills such as proficiency in ticketing tools like Jira Service Desk would be an asset.Expertise 2-3 yearsBenefits:The successful candidate will have opportunities for professional growth and development within our organization.Working Environment:Our team is committed to providing exceptional service and supporting each other in achieving our goals.
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Technical Support Specialist
1 week ago
shimoga, India beBeetechnical Full timeJob Title: Technical Support SpecialistWe're seeking an experienced Technical Support Specialist to join our high-performing team. This is a unique opportunity to work with a global team of passionate payment and tech industry professionals.The software engineering team is responsible for the development, infrastructure, and customer experience that enables...
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Remote Technical Support Specialist
4 days ago
shimoga, India beBeeTechnical Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team.This role is responsible for providing exceptional technical support and application problem resolution assistance to our clients.As a key member of our support team, you will be expected to diagnose, troubleshoot, repair and debug complex computer systems and...
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shimoga, India beBeeTechnical Full timeAbout the RoleWe are seeking a skilled professional to join our team as a Renewable Energy Technical Support Specialist. This is an exciting opportunity to work with cutting-edge technology and contribute to the growth of the renewable energy sector.As a key member of our sales team, you will provide technical support and communication for grid-connected...
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Technical Specialist
2 weeks ago
shimoga, India beBeeTechnical Full timeJob Title: Technical SpecialistWe are seeking a highly skilled technical specialist to join our team and drive the development of technical components, support HR modules, build interfaces, and troubleshoot payroll data issues.Main Responsibilities:Develop and maintain HCM technical components including Extracts, Fast Formulas, HDL, and BI Publisher...
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Technical Support Specialist
2 weeks ago
shimoga, India beBeeerp Full timeUnlock New Opportunities in Technical SupportTurga Technologies is at the forefront of innovation, developing cutting-edge software solutions for the service industry.We are seeking a skilled ERP Analyst to join our team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our customers.This is an...
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shimoga, India beBeeExpert Full timeTechnical Support SpecialistA dynamic and innovative company seeks a skilled Technical Support Specialist to join their team. As a key member of our customer support group, you will be responsible for delivering exceptional technical assistance and implementation expertise to clients across multiple projects.Job DescriptionWe are looking for a highly...
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Technical Support Specialist
6 days ago
shimoga, India beBeeResolution Full timeOracle Technical Support RoleThis position involves delivering technical assistance for Oracle EBS R12, specifically within the Supply Chain and Manufacturing domains.Key ResponsibilitiesResolve production issues across various Oracle EBS layers.Implement effective resolutions and manage issue resolutions.Requirements7+ years of experience in Oracle EBS R12...
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Technical Support Specialist
2 weeks ago
shimoga, India beBeeSystem Full timeJob DescriptionKey Responsibilities:Communicate effectively with customers through written and verbal means.Perform in-depth troubleshooting of issues across services provided by the Managed Services team.Engage directly with customers to review service quality and provide monthly overviews.Support incident managers for critical P1 issues, ensuring regular...
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Support Specialist
2 weeks ago
shimoga, India beBeeCustomerService Full timeAbout this RoleWe're seeking a skilled Support Specialist to help our clients get the most out of our AI platform.
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Dental Support Specialist
1 week ago
shimoga, India beBeeCustomerSupport Full timeAbout the RoleCX Specialists play a pivotal part in providing technical and customer support for MEDIT products, attending events, updating support materials, and interacting with customers online and in person. This role is integral to ensuring seamless service delivery across diverse regions.Handle service tickets via email, live chat, remote support, and...
