Technical Support Specialist
1 week ago
Help Desk SpecialistALIANDO is an award-winning company that provides expert managed services solutions to U.S. and international companies. We are a team of professionals who aim to unleash the potential of people and technology.Key Responsibilities:Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Monitor and supervise monitoring tools to ensure seamless service delivery.Diagnose and resolve incidents, requests, or inquiries in a timely manner.Escalate unresolved incidents to higher support levels following established protocols.Log all incidents, service requests, and actions in the ITSM system.Track and follow up on open tickets until resolution and closure.Maintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.Required Skills and Qualifications:Excellent communication and customer service skills.Strong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Benefits:ALIANDO offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.Why Work With Us?We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success.
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Technical Support Specialist
1 week ago
nashik, India beBeeSupport Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to users via phone, email, chat, or ticketing system as first response.As a Technical Support Specialist, you will be responsible for monitoring tools, diagnosing and resolving incidents, requests, or inquiries in a timely and efficient manner....
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Technical Support Specialist
1 week ago
nashik, India beBeeSupport Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. The successful candidate will provide top-notch technical support to internal and external users, including customer service teams, clients, and partners.Provide technical assistance via phone, email, or chat...
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Online Technical Support Specialist
1 week ago
nashik, India beBeeSolarService Full timeJob SummaryAbout this RoleWe are seeking a skilled On-line Service Specialist to provide online telephonic support to customer technical queries received from the Australian market. This role will involve assisting customers with their product inquiries and resolving any issues in a timely manner.Key Responsibilities:Provide exceptional customer service via...
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Technical Desktop Support Position
1 week ago
nashik, India beBeeDesktop Full timeDesktop Support ProfessionalThe role of a Desktop Support Specialist involves providing second-level technical support for desktop/laptop hardware, software, and peripheral issues. This includes diagnosing and resolving advanced technical issues escalated from the L1 support team.Responsibilities also include installing, configuring, and maintaining...
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Technical Sales Specialist
2 weeks ago
Nashik, Maharashtra, India The Purchase House ( TPH ) Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionTPH is an industrial re-commerce platform where businesses can buy or sell excess inventory and capital assets. This includes raw materials, consumables, tools, surplus machines, equipment, industrial plants, and plots. TPH connects buyers and sellers in the industrial sector, optimizing resources and reducing waste.Role DescriptionThis is...
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IT Operational Support Specialist
1 week ago
nashik, India beBeeServiceManagement Full timeJob Title: IT Service Management SpecialistThe IT Service Management Specialist will provide support for the Managed Services tool sets and supporting processes and procedures.This includes providing daily support for operational needs and managing ticket distribution to ensure all client access management requests are handled on time.The ITSM Specialist...
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Tech Documentation Expert
6 days ago
nashik, India beBeeDocumentation Specialist Full timeAbout Us:We are a company dedicated to innovation and excellence. Our goal is to provide high-quality products and services that exceed our customers' expectations.Our team consists of highly skilled and experienced professionals who work together to achieve our objectives. We value teamwork, collaboration, and open communication.We are committed to...
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IT Support Specialist
6 days ago
nashik, India beBeeTechnical Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical assistance to users via various communication channels.Responsibilities:Provide first-response technical support to users via...
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Technical Support Engineer
7 days ago
Nashik, Maharashtra, India Invensyscad Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob descriptionWe are looking for a PTC Creo Specialist to provide expert-level technical support for our Creo (Pro/ENGINEER) software solutions. As a Technical Support Engineer, you will troubleshoot complex CAD issues, optimize modelling workflows, and ensure customer success with PTC's product suite. The ideal candidate has hands-on Creo experience,...
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Technical Support Specialist
1 week ago
nashik, India beBeeTechnical Full timeJob OpportunityWe are seeking a skilled professional to fill a critical role in our organization.The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work effectively in a team environment.This position involves providing Level 2 technical support for Talkdesk platform incidents and service requests....
