Technical Support Specialist
5 days ago
Job DescriptionWe are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to users via phone, email, chat, or ticketing system as first response.As a Technical Support Specialist, you will be responsible for monitoring tools, diagnosing and resolving incidents, requests, or inquiries in a timely and efficient manner. You will also escalate unresolved incidents to higher support levels following established escalation protocols.You will log all incidents, service requests, and actions in the IT Service Management (ITSM) system, ensuring accurate documentation of incidents, troubleshooting steps, and known errors. Additionally, you will contribute to the knowledge base and standard operating procedures by identifying recurring issues and proposing preventive solutions.Key responsibilities include:Providing technical assistance to users via various communication channelsMonitoring tools and diagnosing and resolving incidents, requests, or inquiriesEscalating unresolved incidents to higher support levelsLogging all incidents, service requests, and actions in the ITSM systemContributing to the knowledge base and standard operating proceduresRequired Skills and QualificationsTo succeed in this role, you must possess excellent communication and customer service skills, strong problem-solving and analytical thinking, and the ability to work under pressure and manage multiple tasks. Teamwork and collaboration with other support levels are essential, as well as a high attention to detail and documentation accuracy. Additionally, a willingness to learn and grow in IT infrastructure and service management is required.Qualifications include:Excellent communication and customer service skillsStrong problem-solving and analytical thinkingAbility to work under pressure and manage multiple tasksTeamwork and collaboration with other support levelsHigh attention to detail and documentation accuracyBenefitsThis role offers opportunities for growth and development in a dynamic and supportive environment. As a Technical Support Specialist, you will have the opportunity to work on complex problems, develop new skills, and contribute to the success of the organization.OthersAdditional responsibilities may include participating in continuous improvement initiatives and IT service optimization projects, as well as maintaining accurate records and reporting metrics as required.
-
Technical Support Specialist
3 days ago
nashik, India beBeeSupport Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. The successful candidate will provide top-notch technical support to internal and external users, including customer service teams, clients, and partners.Provide technical assistance via phone, email, or chat...
-
Online Technical Support Specialist
5 days ago
nashik, India beBeeSolarService Full timeJob SummaryAbout this RoleWe are seeking a skilled On-line Service Specialist to provide online telephonic support to customer technical queries received from the Australian market. This role will involve assisting customers with their product inquiries and resolving any issues in a timely manner.Key Responsibilities:Provide exceptional customer service via...
-
Technical Desktop Support Position
5 days ago
nashik, India beBeeDesktop Full timeDesktop Support ProfessionalThe role of a Desktop Support Specialist involves providing second-level technical support for desktop/laptop hardware, software, and peripheral issues. This includes diagnosing and resolving advanced technical issues escalated from the L1 support team.Responsibilities also include installing, configuring, and maintaining...
-
Technical Sales Specialist
7 days ago
Nashik, Maharashtra, India The Purchase House ( TPH ) Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionTPH is an industrial re-commerce platform where businesses can buy or sell excess inventory and capital assets. This includes raw materials, consumables, tools, surplus machines, equipment, industrial plants, and plots. TPH connects buyers and sellers in the industrial sector, optimizing resources and reducing waste.Role DescriptionThis is...
-
IT Operational Support Specialist
5 days ago
nashik, India beBeeServiceManagement Full timeJob Title: IT Service Management SpecialistThe IT Service Management Specialist will provide support for the Managed Services tool sets and supporting processes and procedures.This includes providing daily support for operational needs and managing ticket distribution to ensure all client access management requests are handled on time.The ITSM Specialist...
-
Tech Documentation Expert
20 hours ago
nashik, India beBeeDocumentation Specialist Full timeAbout Us:We are a company dedicated to innovation and excellence. Our goal is to provide high-quality products and services that exceed our customers' expectations.Our team consists of highly skilled and experienced professionals who work together to achieve our objectives. We value teamwork, collaboration, and open communication.We are committed to...
-
IT Support Specialist
15 hours ago
nashik, India beBeeTechnical Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical assistance to users via various communication channels.Responsibilities:Provide first-response technical support to users via...
-
Technical Support Engineer
1 day ago
Nashik, Maharashtra, India Invensyscad Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob descriptionWe are looking for a PTC Creo Specialist to provide expert-level technical support for our Creo (Pro/ENGINEER) software solutions. As a Technical Support Engineer, you will troubleshoot complex CAD issues, optimize modelling workflows, and ensure customer success with PTC's product suite. The ideal candidate has hands-on Creo experience,...
-
Technical Support Specialist
3 days ago
nashik, India beBeeTechnical Full timeJob OpportunityWe are seeking a skilled professional to fill a critical role in our organization.The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work effectively in a team environment.This position involves providing Level 2 technical support for Talkdesk platform incidents and service requests....
-
Project Support Specialist
3 days ago
nashik, India beBeeVideoAnalytics Full timeJob Title: Project Support SpecialistAbout the Role:We are seeking a skilled Project Support Specialist to ensure seamless deployment, onboarding, support, and delivery of AI-based video analytics projects.Responsibilities:Collaborate with cross-functional teams to diagnose and resolve technical issues related to cameras, servers, GPUs, networking, and...
