Technical Support Specialist

3 days ago


nashik, India beBeeSupport Full time

Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. The successful candidate will provide top-notch technical support to internal and external users, including customer service teams, clients, and partners.Provide technical assistance via phone, email, or chat to resolve user queries and issues efficiently.Collaborate with development teams to troubleshoot complex problems and implement fixes.Communicate effectively with users to understand their needs and concerns.Develop and maintain knowledge base articles and FAQs to improve user experience.Analyze user feedback to identify trends and areas for improvement.Stay up-to-date with the latest technologies and trends in the industry to provide cutting-edge solutions.Requirements:Bachelor's degree in Computer Science or related field.3-5 years of experience in technical support with a focus on web-based applications.Proficiency in Linux, Java, JavaScript (React), MySQL, and AWS.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment with multiple priorities.



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