Technical Support Engineer

3 days ago

Nashik, Maharashtra, India Invensyscad Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description

We are looking for a PTC Creo Specialist to provide expert-level technical support for our Creo (Pro/ENGINEER) software solutions. As a Technical Support Engineer, you will troubleshoot complex CAD issues, optimize modelling workflows, and ensure customer success with PTC's product suite. The ideal candidate has hands-on Creo experience, strong mechanical design knowledge, and a passion for solving challenging technical problems.

Key Responsibilities

Technical Support & Troubleshooting

  • Resolve 90%+ of Creo-related cases

  • Diagnose and fix:

  • Modelling failures (feature regeneration, import/export errors)

  • Assembly constraints and mechanism design issues
  • Drawing and detailing problems (views, annotations, GD&T)
  • Performance optimization for large assemblies
  • License configuration and installation challenges

Product Expertise Development

  • Maintain PTC Creo Certification (current or obtain within 3 months)

  • Master advanced Creo modules:

  • Simulate (FEA integration), Parametric and Direct Modelling

  • Tool Design and Manufacturing extensions, Windchill PLM integration

Customer Success & Advocacy

Technical Collaboration

  • Partner with PTC Technical Account Managers on:
  • Support sales teams

Qualifications & Requirements

Education:

  • BE in Mechanical Engineering or equivalent
  • PTC Creo Professional Certification (preferred)

Application Requirements:

  • Sample Creo model demonstrating complex feature creation
  • Description of most challenging Creo issue resolved

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