Customer Support Associate

1 month ago


madurai, India Profit.co Full time

Company Description:


Profit.co is a top-tier OKR software provider focused on Task, Performance management, and Employee Engagement for comprehensive organization governance and accelerated growth. The software integrates with 40+ leading tools and offers web and native mobile applications for seamless accessibility. Profit.co's onboarding process ensures a shift from output-focused to outcome-focused mindset in a short timeframe.


Role Description:


This is a full-time on-site role as a Customer Support Associate located in Madurai South. The Customer Support Associate will be responsible for providing exceptional customer support, enhancing customer experience, managing customer service inquiries, supporting sales activities, and conducting training.


Experience:


  • Minimum 1 year of experience in managing enterprise customer accounts.


Location: Madurai (On-Site) / No Remote Connect


Send your resume to hr@profit.co with the role in the subject


Qualifications:


  • Customer Support, Customer Experience, and Customer Service skills
  • Strong communication and interpersonal skills
  • Available to work in a 24/7 rotational shift environment including night and public holidays
  • Problem-solving and conflict resolution abilities
  • Ability to multitask and prioritize tasks effectively
  • Experience with CRM systems is a plus
  • Bachelor's degree in engineering, MBA, MCA, M.Sc (Comp.Sci)


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