Customer Support Liaison

2 weeks ago


Madurai, Tamil Nadu, India Kukulkan Manpower Consultancy Full time

Customer Support Executive

We are seeking a highly skilled Candidate to take on the role of Customer Support Executive at Kukulkan Manpower Consultancy. This is a full-time position that requires excellent communication and problem-solving skills.

Qualifications and Skills

  • Excellent communication skills (Mandatory skill) to effectively interact with customers and team members.
  • Problem-solving abilities (Mandatory skill) to identify and escalate issues.
  • Attention to detail (Mandatory skill) to maintain customer records and provide accurate information.
  • Empathy towards customers to provide a positive experience.
  • Patience in dealing with difficult situations to remain calm under pressure.
  • Ability to multitask to manage customer inquiries and prioritize tasks.
  • Knowledge of product/service offerings to provide accurate information.
  • Ability to remain calm under pressure to handle high-volume customer interactions.

Roles and Responsibilities

  • Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Identify and escalate issues to senior team members when necessary.
  • Provide accurate information about our services and products to customers.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem.
  • Follow up to ensure resolution and customer satisfaction.
  • Collaborate with team members to improve customer service experience and implement best practices.
  • Meet personal/team qualitative and quantitative targets to ensure high-quality customer service.

Language requirements: HINDI MANDATORY, TAMIL & ENGLISH



  • Madurai, Tamil Nadu, India Kukulkan Manpower Consultancy Full time

    Customer Support RoleWe are seeking a fresher Customer Support Executive to join our team in a full-time position. The ideal candidate will have between 0 to 1 year of work experience and will be responsible for managing customer inquiries and providing exemplary support. This role is a perfect opportunity for anyone looking to kickstart their career in...


  • Madurai, Tamil Nadu, India Smart Work Consultants Full time

    We are seeking a talented Sales and Marketing Liaison to join our team at Smart Work Consultants. The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, and a minimum of 12 years of experience in sales coordination, sales support, or a related role.This is a unique opportunity for a female professional to work in a...


  • Madurai, Tamil Nadu, India Nbyula - Skillizens without Borders Full time

    About the Role:We are seeking a highly motivated and customer-centric individual to join our team as a User Community Liaison. In this role, you will be responsible for building and maintaining strong relationships with our users across various channels, including social media, online forums, and in-person events.Key Responsibilities:Identify and engage with...


  • Madurai, Tamil Nadu, India Smart Work Consultants Full time

    Customer Support EngineerSmart Work Consultants is seeking a skilled Customer Support Engineer to join our customer support team.We are looking for a technically proficient and customer-focused individual to provide exceptional technical support to our customers.The ideal candidate will have excellent problem-solving skills, strong communication abilities,...


  • Madurai, Tamil Nadu, India Smart Work Consultants Full time

    Job Title: Customer Support EngineerLocation:MaduraiJob Type:FulltimeAbout Us:Smart Work Consultants is a leading industry seeking a skilled Customer Support Engineer to join our customer support team.Job Summary:We are seeking a technically proficient and customer-focused Customer Support Engineer to provide exceptional technical support to our customers....


  • Madurai, Tamil Nadu, India Smart Work Consultants Full time

    Job Title: Customer Support SpecialistLocation:MaduraiJob Type:Full-timeAbout Us:Smart Work Consultants is seeking a skilled Customer Support Specialist to join our customer support team.Job Summary:We are seeking a technically proficient and customer-focused Customer Support Specialist to provide exceptional technical support to our customers. The ideal...


  • Madurai, Tamil Nadu, India Aptean Full time

    Aptean is driving change in the ERP industry with targeted solutions for global businesses.As a Customer Support Consultant, you will be part of a team supporting a wide range of industries, from food production to manufacturing.Your expertise in ERP applications and ability to troubleshoot complex issues will be essential in ensuring seamless support to our...


  • Madurai, Tamil Nadu, India Aptean Full time

    Customer Support ConsultantAptean is a leading provider of enterprise software solutions, and we're seeking a skilled Customer Support Consultant to join our team.Job SummaryWe're looking for a tech-savvy individual with a passion for solving complex application issues. As a Customer Support Consultant, you'll be responsible for providing top-notch support...


  • Madurai, Tamil Nadu, India Aptean Full time

    Aptean is ChangingOur bespoke ERP solutions are transforming a wide range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the best technology and drive greater results.General Summary:We are seeking a Customer Support specialist to join our team. The...


  • Madurai, Tamil Nadu, India Aptean Full time

    Aptean is Changing.Our bespoke ERP solutions are transforming a wide range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the best technology and drive greater results.General Summary:We are seeking a Customer Support consultant to join our team. We're...


  • Madurai, Tamil Nadu, India Aptean Full time

    Aptean's TransformationWe're revolutionizing the world of enterprise software with our bespoke ERP solutions, empowering global businesses to thrive. As a Customer Support Specialist, you'll be at the forefront of this transformation, working with our cutting-edge technology to drive results.Key ResponsibilitiesTroubleshoot complex application issues related...


  • Madurai, Tamil Nadu, India Aptean Full time

    Job Title: Customer Support Team LeadJob Summary:We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Aptean. As a Customer Support Team Lead, you will be responsible for providing leadership and direction to our customer support team, ensuring that our customers receive exceptional support and service.Key...


  • Madurai, Tamil Nadu, India Kukulkan Full time

    Job OverviewWe are seeking a highly skilled Customer Support Executive to join our team at Kukulkan. This is a full-time position that requires excellent communication skills, problem-solving abilities, and a strong understanding of our product/service offerings.Key ResponsibilitiesHandle customer calls and respond to inquiries in a timely and professional...


  • Madurai, Tamil Nadu, India Aptean Full time

    Job Description:Job Title: Customer Support Team LeadJob Summary: We are seeking a highly skilled Customer Support Team Lead to join our team at Aptean. The successful candidate will provide leadership and direction to our customer support team, ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide leadership and...


  • Madurai, Tamil Nadu, India Aptean Full time

    Job Title: Customer Support Team LeadJob Summary:We are seeking a highly skilled Customer Support Team Lead to join our team at Aptean. As a key member of our customer support team, you will be responsible for providing leadership and direction to your team, ensuring that our customers receive the highest level of support and service.Key Responsibilities:*...


  • Madurai, Tamil Nadu, India Aptean Full time

    Job Title: Customer Support Team LeaderAbout the Role:This is a leadership position in the Customer Support team at Aptean. The successful candidate will be responsible for providing direction and guidance to their team members, ensuring that they have the skills and knowledge needed to deliver high-quality support to our customers.Key...


  • Madurai, Tamil Nadu, India Aptean Full time

    Job Description:Team Lead, Customer SupportJob SummaryThe Team Lead, Customer Support will be responsible for providing leadership and direction to the Customer Support team to ensure quality support delivery. This role will manage customer expectations and foster positive business relationships with all customers.Duties and ResponsibilitiesProvide...


  • Madurai, Tamil Nadu, India Aptean Full time

    Job Title: Team Lead, Customer SupportJob Summary:Aptean is seeking a highly skilled and experienced Team Lead to join our Customer Support team. As a Team Lead, you will be responsible for providing leadership and direction to your team, ensuring quality support delivery, and fostering positive business relationships with customers.Key...


  • Madurai, Tamil Nadu, India Aptean Full time

    Job Description for Team Lead, Customer SupportOverviewThis is a leadership role for a Team Lead, Customer Support that oversees the delivery of excellent customer support to our clients. The Team Lead, Customer Support is responsible for leading a team of customer support specialists and ensuring that they have the necessary skills and knowledge to provide...


  • Madurai, Tamil Nadu, India Kukulkan Manpower Consultancy Full time

    Job OverviewWe are looking for a skilled Customer Support Representative to join our team at a clothing store in Madurai.ResponsibilitiesProvide exceptional customer support in a clothing store settingAssist customers with queries and issues regarding clothing and accessoriesMaintain a friendly and positive attitude towards customers at all timesEnsure...