Customer Support Specialist

2 days ago


Madurai, Tamil Nadu, India Smart Work Consultants Full time
Customer Support Engineer

Smart Work Consultants is seeking a skilled Customer Support Engineer to join our customer support team.

We are looking for a technically proficient and customer-focused individual to provide exceptional technical support to our customers.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve technical issues related to our products/services.
  • Provide step-by-step solutions and guidance to customers.
  • Escalate complex issues to senior engineers or development teams.

Requirements:

  • 2 years of experience in customer support or a related field.
  • Technical degree in Computer Science, Engineering, or related field.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Strong understanding of technology.
  • Experience with ticketing systems.

About Us:

Smart Work Consultants is a leading industry seeking a skilled Customer Support Engineer to join our customer support team.

We are committed to delivering outstanding customer experiences and are looking for a technically proficient and customer-focused individual to join our team.



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