Customer Support Specialist
2 days ago
Smart Work Consultants is seeking a skilled Customer Support Engineer to join our customer support team.
We are looking for a technically proficient and customer-focused individual to provide exceptional technical support to our customers.
The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or ticketing system.
- Troubleshoot and resolve technical issues related to our products/services.
- Provide step-by-step solutions and guidance to customers.
- Escalate complex issues to senior engineers or development teams.
Requirements:
- 2 years of experience in customer support or a related field.
- Technical degree in Computer Science, Engineering, or related field.
- Excellent problem-solving, communication, and interpersonal skills.
- Strong understanding of technology.
- Experience with ticketing systems.
About Us:
Smart Work Consultants is a leading industry seeking a skilled Customer Support Engineer to join our customer support team.
We are committed to delivering outstanding customer experiences and are looking for a technically proficient and customer-focused individual to join our team.
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