Customer Support Engineer

2 months ago


Madurai, India Smart Work Consultants Full time
Job Title: Customer SupportEngineer

Location:Madurai

JobType:Fulltime

AboutUs:

Leadingindustry seeking a skilled Customer Support Engineer to join ourcustomer supportteam.

JobSummary:

Weare seeking a technically proficient and customerfocused CustomerSupport Engineer to provide exceptional technical support to ourcustomers. The ideal candidate will have excellent problemsolvingskills strong communication abilities and a passion for deliveringoutstanding customerexperiences.

Responsibilities:

TechnicalSupport:

1.Respond to customer inquiries via phone email chat or ticketingsystem.

2.Troubleshoot and resolve technical issues related to ourproducts/services.

3.Provide stepbystep solutions and guidance tocustomers.

4.Escalate complex issues to senior engineers or developmentteams.

CustomerRelationshipManagement:

1.Build and maintain strong relationships withcustomers.

2.Ensure customer satisfaction andloyalty.

3.Communicate product/service updates andreleases.

Requirements1.2 years of experience in customer support or a relatedfield.

2.Technical degree in Computer Science Engineering or relatedfield.

3.Excellent problemsolving communication and interpersonalskills.

4.Strong understanding oftechnology

5.Experience with ticketingsystems

1. 2+ yearsof experience in customer support or a related field. 2. Technicaldegree (Bachelor's/Master's) in Computer Science, Engineering, orrelated field. 3. Excellent problem-solving, communication, andinterpersonal skills. 4. Strong understanding of[industry/technology].

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