Customer Support Executive
3 months ago
Job Overview
We are seeking a fresher Customer Support Executive to join our team in Madurai. This is a full-time position. The ideal candidate will have between 0 to 1 year of work experience and will be responsible for managing customer inquiries and providing exemplary support. This role is a perfect opportunity for anyone looking to kickstart their career in customer service.
Qualifications and Skills
- Excellent communication skills (Mandatory skill)
- Problem-solving abilities (Mandatory skill)
- Attention to detail (Mandatory skill)
- Empathy towards customers
- Patience in dealing with difficult situations
- Ability to multitask
- Knowledge of product/service offerings
- Ability to remain calm under pressure
Roles and Responsibilities
- Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Identify and escalate issues to senior team members when necessary
- Provide accurate information about our services and products to customers
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem
- Follow up to ensure resolution and customer satisfaction
- Collaborate with team members to improve customer service experience and implement best practices
- Meet personal/team qualitative and quantitative targets
LANGUAGE:HINDI MANDATORY,TAMIL & ENGLISH
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