Service Desk Specialist

2 months ago


hyderabad, India Tata Consultancy Services Full time

Service Desk Specialist


Experience: 2 + Years

Location: Hyderabad


Candidate must be available on 27/09/2024 Friday for virtual interview.


Required Technical Skill Set :


Windows Operating System, Remote Desktop Client, Mobile Device Management



Job description

  • Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
  • Ability to provide technical support over the phone
  • Excellent Oral and Written Communication skills
  • Hands on Experience on resolving customer issues related to the infrastructure
  • Assist with support of network connectivity, PCs, and VPN connectivity
  • Experience on Remote Desktop Client Software’s
  • Knowledge of working on ticketing tools
  • Ability to resolve and or provide work around
  • Anticipate customer needs and proactively identifies solutions
  • Enthusiastic Maintain high customer / end user satisfaction


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