International Customer Service Representative
8 hours ago
Hiring : International Customer Service Representative ( Evening & Midnight Shift )Overview:We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based operations. we are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing technicians & drivers to different regions to provide assistance. Make and Receive 30 to 40 calls a day in order to keep track of live service requests on our GPS tracked CRM software.Job duties:A day-in-the-life of a RSA Dispatcher.As a Emergency Service Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or digitally.You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer locationMonitor dispatched calls and take action to resolve and correct service or other potential problemsHandle driver / customer escalations in accordance with established proceduresProvide explanations to customers and reports / document service issuesClose service requests using company electronic dispatching systemAccept payment from members / customers, when necessaryReconcile and resolve rudimentary payment issues and maintain related records and filesMaintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when requiredEnsure proper maintenance of tow trucks, service vehicles and equipmentAssist coworkers and less-tenured dispatchers, as necessaryCollect payment, submit invoices and Communicate with clients, Insurance companies, Other agencies involved.Qualifications/RequirementsGraduate/Masters all throughout in ENGLISH MEDIUM.Preferable experience within Customer Service or any other roles in reference to Customer satisfaction.2 years Experience in USA based Int'l BPO.Disciplined and structured in the daily work.Excellent communication and interpersonal skills.Ability to answer multiple phone calls in a busy setting.Ability to have a professional demeaner and phone etiquette.Ability to address problems and requests by transmitting information or providing solutions to the team.Proficiency in Office 365. Knowledge about CRM or other similar software will be preferred.Comfortable speaking with various people be Polite , Calm, Collective and EMPHATIC - Absolutely fluent in English with no Heavy accent.Must be available to work from Monday to SaturdaysTimings: 12.30 AM to 9.00 AM IST Must ensure 100% attendance for the first 3 months (NON-NEGOTIABLE )Salary :25000-30000 /- Per MonthEmployment TypeFull-time
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Vadodara, Gujarat, India Tronicles System Services LLP Full time ₹ 10,000 - ₹ 30,000 per yearHiring : International Customer Service Representative ( Evening & Midnight Shift )Overview:We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based...
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Customer Service Representative
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Vadodara, Gujarat, India EASYCATER SERVICES PLATFORM PRIVATE LIMITED Full time ₹ 20,000 - ₹ 25,000 per yearJob Title: Customer Service RepresentativeExperience:1–3 YearsTimings:100:00 AM to 07:00 PM AND 01:00 PM to 10:00 PMCompany Name:EASYCATER SERVICES PLATFORM PRIVATE LIMITEDLocation:Ozon, Sarabhai Campus, Vadodara.Role OverviewEasyCater Services Platform Pvt. Ltd. is looking for a dynamic and detail-oriented Customer Service Representativeto join our...
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Vadodara, India TalentBridge Full timeShift - Rotational Shift hoursLocation - Vadodara, Gujarat (5 Days On-site)As Call Center Representative, your primary focus is handling inbound phone calls from consumers who are eligible for our client’s products and services as well as phone calls from our client’s program administrators. You will provide web support for online users and will also be...
