Customer Service Representative
1 day ago
We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectivelyyour ability to quickly respond and implement solutions with the help of our internal & external partners. The ideal candidate is a quick learner who can think independently and resolve issues with a customer-first business mentality.
Role & responsibilities
- Manage inbound/outbound calls, emails & chats with knowledge & efficiency.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts
- Follow the company's communication procedures, guidelines, and policies.
- Match the pre-defined SLA standards.
- Take the extra mile to engage customers.
Preferred candidate profile
- 3-4 years of proven experience in customer service in the e-commerce industry
- Experience in online healthcare will be an added advantage
- Graduation in any field
- Strong phone contact handling skills and active listening
- Strong hold on technical skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of concerns
- Excellent English communication and presentation skills
- Ability to multitask, prioritise, and manage time effectively
- Excellent problem-solving & analytical skills
Benefits
- Service recognition awards
- Market-leading salary packages
- Maternity & Paternity Benefits
- Medical Insurance Benefits
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