Customer Service Representative

6 days ago

Vadodara Gujarat, India Mr Technology Full time

**Job Title**: Customer Service Representative
**Company**: Mr Technology
**Location**: Vadodara
**Salary**: ₹10,000 to ₹20,000 per month
**Languages Preferred**: English, Gujarati, Hindi

As a **Customer Service Representative** at **Mr Technology**, you will play a pivotal role in ensuring customer satisfaction and maintaining positive relationships with clients. This position requires excellent communication skills, problem-solving abilities, and a customer-first attitude.
- **Key Responsibilities**

**Customer Assistance**:

- Handle inbound calls to address customer inquiries and concerns
- Provide accurate and timely information about products and services

**Issue Resolution**:

- Resolve customer complaints and escalate issues to the appropriate team when necessary
- Follow up on unresolved queries to ensure customer satisfaction

**Relationship Building**:

- Maintain a professional and empathetic approach while interacting with customers
- Build rapport to foster customer loyalty and trust

**Data Management**:

- Record customer interactions and maintain accurate documentation in the CRM system
- Generate reports on customer feedback and suggest improvements

**Team Collaboration**:

- Work closely with internal teams to ensure a seamless customer experience
- Participate in team meetings and training sessions to stay updated on company offerings and policies

**Skills and Qualifications**
- **Languages**: Proficiency in English, Gujarati, and Hindi (spoken and written)
- **Communication**: Strong verbal and written communication skills
- **Problem-Solving**: Ability to resolve customer issues efficiently and professionally.
- **Technical Skills**: Familiarity with CRM tools and basic computer knowledge
- **Adaptability**: Capable of handling multiple tasks and working in a fast-paced environment
- **Education**: Minimum qualification - High School Diploma or equivalent (Any Graduate or Dropout)

**Benefits**
- Competitive salary ranging from ₹10,000 to ₹20,000 per month based on experience.
- Opportunity to work in a dynamic and growth-oriented company.
- Training and development programs for professional growth.

**Contact**: For further details or to apply, reach out to us at **7572991299 via Call or Whatsapp**

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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