Customer Service Representative

17 hours ago


Vadodara Gujarat India Hexpress Healthcare Softech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectively—your ability to quickly respond and implement solutions with the help of our internal & external partners. The ideal candidate is a quick learner who can think independently and resolve issues with a customer -first business mentality. Key Responsibilities: ● Manage inbound/outbound calls, emails & chats with knowledge & efficiency. ● Handle customer complaints and provide appropriate solutions and alternatives within the time limits. ● Keep records of customer interactions, process customer accounts ● Follow the company's communication procedures, guidelines, and policies. ● Match the pre -defined SLA standards. ● Take the extra mile to engage customers.Requirements ● 3 -4 years of proven experience in customer service in the e -commerce industry ● Experience in online healthcare will be an added advantage ● Graduation in any field ● Strong phone contact handling skills and active listening ● Strong hold on technical skills ● Familiarity with CRM systems and practices ● Customer orientation and ability to adapt/respond to different types of concerns ● Excellent English communication and presentation skills ● Ability to multitask, prioritise, and manage time effectively ● Excellent problem -solving & analytical skillsBenefits ● Service recognition awards. ● Market -leading pay rates. ● Regular social and team -building activities. ● Maternity & Paternity Benefits. ● Medical Insurance Benefits



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