Customer Service Representative

3 days ago

Vadodara, India Hytorc Full time

**Customer Service Representative**: South Hackensack, New Jersey, United States

**_
Essential Duties and Responsibilities _**
- _ Clients will be located throughout the world i.e. United States, Spain, Mexico, France, Norway, Japan, Netherlands just to name a few_
- _ Responsible for extensive data entry and acknowledgment of customer orders._
- _ Schedule tool delivery, review for accuracy, and file accordingly._
- _ Handle Data Entry into Excel and Great Plains_
- _ Strong follow up skills are required_
- _ Expedite orders with purchasing to meet customer deadlines for items not in stock_
- _ Customers are end users, distributors, independent and corporate-owned offices, and sales representatives. You will be their main point of contact for whatever they need_
- _ Must have thick skin, and ability to work in a fast paced environment._
- _ Must be flexible with scheduling if additional tasks arise that require overtime, etc._
- _ Able to work alone as well as in a team environment_
- _ Willingness to learn and be trained_
- _ Primarily and office environment but some issues will need to be resolved in the warehouse, checking stock, etc._
- _ Learn part numbers and descriptions is a must._
- _ Suggest equipment and supplies to meet customer needs_
- _ Willing and able to learn a highly technical product quickly_
- _ Diligent/proactive. Must be self-sufficient and able to complete / schedule tasks with little supervision_
- _ Experience with MS Excel and great Data Entry ability._
- _ Strong relentless follow up skills_

**_
Education/Experience Required_**
- _ Bachelor’s Degree preferred_
- _ Fluent in Spanish preferred_
- _ Two years’ of prior experience_
- _ Prior experience with Great Plains, SAP or the like._
- _ Experience handling / supporting a team of Sales Representatives is a plus_
- _ Experience handling customer service in an online chat environment is a plus_

**_
Computer Skills Necessary_**
- _ Microsoft Office, Accellos, CRM, ERP_

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