Customer Service Representative

15 hours ago

Vadodara, Gujarat, India EASYCATER SERVICES PLATFORM PRIVATE LIMITED Full time ₹ 20,000 - ₹ 25,000 per year

Job Title: Customer Service Representative

Experience:
1–3 Years

Timings:
100:00 AM to 07:00 PM AND 01:00 PM to 10:00 PM

Company Name:
EASYCATER SERVICES PLATFORM PRIVATE LIMITED

Location:
Ozon, Sarabhai Campus, Vadodara.

Role Overview

EasyCater Services Platform Pvt. Ltd. is looking for a dynamic and detail-oriented Customer Service Representative
to join our growing team in Vadodara. The ideal candidate will be responsible for handling inbound customer queries, assisting with merchant onboarding, document verification, and maintaining accurate records.

Key Responsibilities:

  • Handle
    inbound customer queries
    via phone, email, and chat.
  • Assist new
    merchant sign-ups
    and onboarding process.
  • Conduct
    document verification
    for merchants.
  • Maintain and update data using
    MS Excel
    .
  • Perform
    internet research
    and use search engines efficiently.
  • Write professional and clear
    emails
    for internal and external communication.
  • Conduct regular
    follow-ups
    with merchants/customers.
  • Ensure timely resolution of customer issues with a focus on satisfaction.

Requirements:

  • Language proficiency:
    Fluent in
    Gujarati, Hindi, and English
    (verbal & written).
  • Strong knowledge of
    Microsoft Excel
    (data entry, formatting, basic formulas).
  • Basic skills in
    internet research
    and using
    search engines
    effectively.
  • Good
    email writing skills
    with attention to details.
  • Ability to manage time efficiently and handle multiple tasks.
  • Prior experience in customer service or a similar role is a plus.

Perks & Benefits:

  • Fixed salary between ₹20,000 – ₹25,000
  • Growing and supportive work environment
  • Opportunity to grow with a fast-growing platform

Interested candidates, please drop your CV

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