International Customer Service Representative

2 days ago

Vadodara, Gujarat, India Tronicles System Services LLP Full time ₹ 10,000 - ₹ 30,000 per year

Hiring : International Customer Service Representative ( Evening & Midnight Shift )

Overview:

We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based operations. we are looking for a professional and reliable dispatcher to join our team and act as the company's first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing technicians & drivers to different regions to provide assistance. Make and Receive 30 to 40 calls a day in order to keep track of live service requests on our GPS tracked CRM software.

Job duties:

  • A day-in-the-life of a RSA Dispatcher.
  • As a Emergency Service Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or digitally.
  • You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.
  • Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
  • Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location
  • Monitor dispatched calls and take action to resolve and correct service or other potential problems
  • Handle driver / customer escalations in accordance with established procedures
  • Provide explanations to customers and reports / document service issues
  • Close service requests using company electronic dispatching system
  • Accept payment from members / customers, when necessary
  • Reconcile and resolve rudimentary payment issues and maintain related records and files
  • Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
  • Ensure proper maintenance of tow trucks, service vehicles and equipment
  • Assist coworkers and less-tenured dispatchers, as necessary
  • Collect payment, submit invoices and Communicate with clients, Insurance companies, Other agencies involved.

Qualifications/Requirements

  • Graduate/Masters all throughout in ENGLISH MEDIUM.
  • Preferable experience within Customer Service or any other roles in reference to Customer satisfaction.
  • 2 years Experience in USA based Int'l BPO.
  • Disciplined and structured in the daily work.
  • Excellent communication and interpersonal skills.
  • Ability to answer multiple phone calls in a busy setting.
  • Ability to have a professional demeaner and phone etiquette.
  • Ability to address problems and requests by transmitting information or providing solutions to the team.
  • Proficiency in Office 365. Knowledge about CRM or other similar software will be preferred.
  • Comfortable speaking with various people be Polite , Calm, Collective and EMPHATIC - Absolutely fluent in English with no Heavy accent.
  • Must be available to work from Monday to Saturdays
  • Timings: 12.30 AM to 9.00 AM IST
  • Must ensure 100% attendance for the first 3 months (NON-NEGOTIABLE )

Salary :

/- Per Month

Employment Type

Full-time

  • Customer Service Representative

    7 days ago

    Vadodara, Gujarat, India EASYCATER SERVICES PLATFORM PRIVATE LIMITED Full time ₹ 20,000 - ₹ 25,000 per year

    Job Title: Customer Service RepresentativeExperience:1–3 YearsTimings:100:00 AM to 07:00 PM AND 01:00 PM to 10:00 PMCompany Name:EASYCATER SERVICES PLATFORM PRIVATE LIMITEDLocation:Ozon, Sarabhai Campus, Vadodara.Role OverviewEasyCater Services Platform Pvt. Ltd. is looking for a dynamic and detail-oriented Customer Service Representativeto join our...

  • Customer Service Representative

    1 week ago

    Vadodara, Gujarat, India Hexpress Healthcare Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectivelyyour ability to quickly respond and implement solutions with the help of our internal & external partners. The ideal candidate is a quick learner who can think independently and resolve issues with a customer-first business...

  • Customer Service Representative

    1 week ago

    Vadodara, Gujarat, India Hexpress Healthcare Softech Private Limited Full time ₹ 4,80,000 per year

    We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectively—your ability to quickly respond and implement solutions with the help of our internal & external partners. The ideal candidate is a quick learner who can think independently and resolve issues with a customer-first business...

  • Customer Service Representative

    7 days ago

    Vadodara, Gujarat, India Patterns247 Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Responsibilities:l The role of a Customer Service Representative (CSR) will be to work as a mediator between our US customers and in-house graphic designers.l Our customers will explain you about their requirements regarding Graphic Designs , you have to understand their requirements and explain to our In-house Graphic Designers.l Sometimes youll have to...

  • Customer Service Representative

    4 days ago

    Vadodara, Gujarat, India CDT Software Support Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job description:Job Type: Full-timeLocation:VadodaraShift: 5:30 PM 1:30 AMAbout Us:CDT Software and Support provides business solutions including wholesale support, marketing, CCTV systems, and software services.Job Role:We are hiring a Sales Representative to take orders on behalf of wholesale clients. This role involves calling customers, confirming their...

  • Customer Support Representative

    1 week ago

    Vadodara, Gujarat, India Smart Lion Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Loc: Vadodara Role: We're hiring Customer Service Representatives to handle customer queries via calls, emails, or chat. You'll assist customers, resolve issues, and ensure a smooth service experience. Some roles may include content moderation tasks.

  • Camascope-Customer Support Representative

    7 days ago

    Vadodara, Gujarat, India Nexthire Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description-Customer Support RepresentativeONLY WORK FROM OFFICE candidates looking for work from home kindly do not applyJob TimingIf you are shortlisted, multiple shifts available details will be shared during initial screening.Job BriefThe Customer Support Representative will act as a liaison, provide service information, Representatives and resolve...

  • Head Customer Service

    7 days ago

    Vadodara, Gujarat, India Actide International Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Description:Urgent opening for senior position at Head-Customer Service to be based at Factory. JD of this vacancy is under:Candidate shall be BE Engineer-Mechanical from reputed college/ university andShall be proficient in ERP system preferably M'soft Navision and good in communication.He shall have 15-20 years of sound experience of working in...

  • International Sales Representative

    7 days ago

    Vadodara, Gujarat, India H&M Virtual Services Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Vadodara, Gujarat | On-site RoleShift Timing: 3:30 AM – 12:30 PM IST (Early Morning Shift)Full-time | 6 Days a WeekSalary:Competitive + Incentives + Growth OpportunitiesAbout Us:H&M Virtual Services Pvt Ltd. is one of the leading offshore service providers for Australia's booming solar industry. Based in Vadodara, Gujarat, we support...

  • Customer Sales Representative

    7 days ago

    Vadodara, Gujarat, India Medvantis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    ***Speak with the employer*** JOB BRIEF & PRIMARY RESPONSIBILITY:We are hiring for Customer Sales Representative, USA based call center. Following is the job description:Cold CallingTele-salesExcellent Verbal communication skillWhat We Offer:Competitive salary with attractive performance-based incentives.Comprehensive training and support to help you...