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Customer Service Specialist

2 months ago

gurgaon, India NIIT Limited Full time

NIIT is looking for Customer Support Representative Voice for Gurgaon location.

Job Role – Customer Support Executive (Voice Profile)
Experience – 0 to 29 Month
Job Location – Gurgaon
Working days – 5 days working, Rotational night shifts ( Fixed Sat- Sun Off )

Job Overview –
The candidate is expected to cater to inbound calls and chats in apt and professional way. Imparting a complete and accurate product information which leads prospects/customers to opt for offered courses. Ensuring business and customer centric approach with multitasking skills.

Roles and Responsibilities-
· Customer Service through calls
· Ensure timely and accurate service delivery at defined productivity levels
· Build client & domain knowledge to be able to deliver a resolution on the first conversation
· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service
Level, Handle Time & Customer Effort
· Maintain Internal Service Attendance & Accountability policies
· Execute issue /query & Client level delivery quality on calls
· Adhere to Customer resolution and ensure proper documentation &follow-up
Identify, share and support operational improvements

Desired Candidate Profile-

· Good Communication skills & Inter-personal relations
· Good sales knowledge
· Ability to handle pressure
· Customer centric
· Active listener
· Must be graduate.