HCLTech | ServiceNow Administrator | noida

23 hours ago


noida, India HCLTech Full time

ServiceNow (Snow) Admin

Location: Noida, Hyderabad, Chennai, Bangalore, Pune

Experience: 5-10 years


Key Responsibilities:

  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • To participate or contribute on new business in creation of proposals to drive Service improvement plans.
  • To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations orL3 level support and doing incident and problem management
  • Work on value adding activities such Knowledge base update and management, training freshers, coaching analysts and conducting interviews or participation in hiring drives.


Qualifications:

  • Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC)
  • Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills.
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions


Preferred Skills:

  • Minimum ServiceNow CSA certified.
  • ITIL certification / CIS/ ServiceNow certification is an advantage


  • noida, India HCLTech Full time

    Snow ITOMLocation: Noida, Hyderabad, Chennai, Bangalore, PuneExperience: 5-13 yearsKey Responsibilities:Ideal candidate must be self-motivated with a proven track record in working on ITOM/Discovery using ServiceNow at least 3+ years.Experience with development and implementation of ServiceNow ITSM and Discovery. Perform updates and upgrades to the Discovery...


  • noida, India HCLTech Full time

    SAM DeveloperLocation: Noida, Hyderabad, Chennai, Bangalore, PuneExperience: 5-13 yearsKey Responsibilities:SAM Architect and Developer3 years of architecture experience with SAMFor Developer 4-5 years' experience with SAM development experienceWe are looking for ServiceNow Architect between 10 to 14 years' experience in ServiceNow Architecture (coding,...


  • Noida, India HCLTech Full time

    ServiceNow (Snow) AdminLocation: Noida, Hyderabad, Chennai, Bangalore, PuneExperience: 5-10 yearsKey Responsibilities:To adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen CasesTo participate or contribute on new...


  • Noida, India HCLTech Full time

    ServiceNow (Snow) AdminLocation: Noida, Hyderabad, Chennai, Bangalore, PuneExperience: 5-10 yearsKey Responsibilities:To adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen CasesTo participate or contribute on new...


  • Noida, India HCLTech Full time

    ServiceNow (Snow) Admin Location: Noida, Hyderabad, Chennai, Bangalore, Pune Experience: 5-10 years Key Responsibilities: To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute...


  • Noida, India HCLTech Full time

    ServiceNow (Snow) AdminLocation: Noida, Hyderabad, Chennai, Bangalore, PuneExperience: 5-10 yearsKey Responsibilities:To adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen CasesTo participate or contribute on new...


  • Noida, India HCLTech Full time

    ServiceNow (Snow) Admin Location: Noida, Hyderabad, Chennai, Bangalore, Pune Experience: 5-10 years Key Responsibilities: To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or...


  • noida, India HCLTech Full time

    Snow Functional ConsultantLocation: Noida, Hyderabad, Chennai, Bangalore, PuneExperience: 5-13 yearsKey Responsibilities:Establishing and executing strategic and tactical plans for a full-scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery.Ability to define, articulate, estimate and cost...


  • noida, India HCLTech Full time

    Snow Functional Consultant Location: Noida, Hyderabad, Chennai, Bangalore, Pune Experience: 5-13 years Key Responsibilities: Establishing and executing strategic and tactical plans for a full-scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery. Ability to define, articulate, estimate...


  • noida, India HCLTech Full time

    Women returning to work program after minimum 1 Year career break - Join Our Team! We are thrilled to announce the launch of our Women Returning to Work Program , an exciting opportunity for talented women looking to re-enter the workforce after a career break. As part of our ongoing commitment to diversity, inclusion, and fostering a supportive work...


  • noida, India HCLTech Full time

    Position: Capability Marketing Lead for Cybersecurity (IT Infrastructure Services)HCLTech is a leading global IT services and software company, surpassing $13 billion in revenue this year. Leveraging our strong foundation and leadership in IT services and digital and engineering capabilities, we are poised to make significant strides in the GenAI and Data...


  • noida, India HCLTech Full time

    HCL TECH is hiring SAP Presales with LeanIX and SAP Signavio for Noida/Bangalore/Chennai and Hyderabad location.OverviewWe are seeking a highly motivated and experienced Senior Alliance Lead to drive HCLTech’ s SAP Business in APJ (India, Asia Pacific & Japan). The ideal candidate should possess both a SAP business/sales, Presales background that enables...


  • noida, India HCLTech Full time

    HCL TECH is hiring SAP Presales with LeanIX and SAP Signavio for Noida/Bangalore/Chennai and Hyderabad location. Overview We are seeking a highly motivated and experienced Senior Alliance Lead to drive HCLTech’ s SAP Business in APJ (India, Asia Pacific & Japan). The ideal candidate should possess both a SAP business/sales, Presales background that...


  • Noida, Uttar Pradesh, India HCLTech Full time

    HCLTech Noida Job Opening: Accounts Payable Expert WantedJoin HCLTech as a highly skilled Accounts Payable Expert to lead the processing of accounts payable transactions, ensuring accuracy and adherence to company policies and procedures.About the Role:Process Accounts Payable Transactions with precision and efficiency, verifying invoices, expense reports,...


  • noida, India HCLTech Full time

    Role- Commercial Executive Experience- 2-3 Years. Location- Noida Job Description- * Manage transactional procurement activities like PR Creation, PR Review, Add Missing info in PRS, PR Approvals, PO management, Supplier Follow-up, Reporting, etc. * Manage Purchase Change Order requests * Hands on experience working in SAP Ariba * Provide customer...


  • noida, India HCLTech Full time

    Role- Commercial Executive Experience- 2-3 Years. Location- Noida Job Description- * Manage transactional procurement activities like PR Creation, PR Review, Add Missing info in PRS, PR Approvals, PO management, Supplier Follow-up, Reporting, etc. * Manage Purchase Change Order requests * Hands on experience working in SAP Ariba * Provide customer support to...


  • Noida, India HCLTech Full time

    Service Now (Snow) AdminLocation: Noida, Hyderabad, Chennai, Bangalore, PuneExperience: 5-10 yearsKey Responsibilities:To adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen CasesTo participate or contribute on new...


  • noida, India HCLTech Full time

    Job Description Graduate/ Master’s degree in IT, Engineering, Risk Management, Business Management, or any other relevant field 13 years or more Industry recognized certifications (at least 3)– such as, ISO 27001, ISO 22301, ISO 27701 PCI-DSS, CISA, CRISC, CISSP, etc In addition, ISO 42001, Project management training or PMP certificate would be...


  • noida, India HCLTech Full time

    Job DescriptionGraduate/ Master’s degree in IT, Engineering, Risk Management, Business Management, or any other relevant field13 years or more Industry recognized certifications (at least 3)– such as, ISO 27001, ISO 22301, ISO 27701 PCI-DSS, CISA, CRISC, CISSP, etcIn addition, ISO 42001, Project management training or PMP certificate would be...


  • noida, India HCLTech Full time

    Job Description Graduate/ Master’s degree in IT, Engineering, Risk Management, Business Management, or any other relevant field 13 years or more Industry recognized certifications (at least 3)– such as, ISO 27001, ISO 22301, ISO 27701 PCI-DSS, CISA, CRISC, CISSP, etc In addition, ISO 42001, Project management training or PMP certificate would be...