ServiceNow Operations Manager

1 day ago


Noida, Uttar Pradesh, India HCLTech Full time

Seeking a highly skilled ServiceNow Operations Manager to join our team at HCLTech. The ideal candidate will have extensive experience in ServiceNow administration, with a proven track record of delivering high-quality results and driving process improvements.

About the Role:

We are looking for a talented professional to manage and maintain our ServiceNow instance, ensuring seamless operation and optimal performance. As a ServiceNow Operations Manager, you will be responsible for configuring, customizing, and deploying various ServiceNow modules, as well as providing technical guidance and support to stakeholders.

The estimated salary for this role is ₹1,200,000 - ₹1,800,000 per annum, depending on location and experience.

Key Responsibilities:
  • ServiceNow Administration: Configure, customize, and deploy various ServiceNow modules, including Configuration Management, Incident Management, Problem Management, Change Management, Release Management, and Service Level Management.
  • Process Improvement: Analyze existing business processes and identify areas for improvement, recommending and implementing changes to increase efficiency and effectiveness.
  • Technical Guidance: Provide technical guidance and support to stakeholders, including developers, business analysts, and end-users.
Required Skills and Qualifications:

To be successful in this role, you should have:

  • 5-10 years of experience in ServiceNow administration, with a focus on configuration management and process automation.
  • ITIL Foundation Certification, or equivalent experience.
  • Familiarity with Agile/Scrum methodology and its application in IT service management.
  • Strong communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
Preferred Skills:

Certification in ServiceNow CSA (Certified System Administrator) or equivalent experience is an added advantage.



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