ServiceNow Solutions Architect

2 weeks ago


Noida, Uttar Pradesh, India HCLTech Full time

Job Description

We are seeking a highly skilled ServiceNow Administrator to join our team at HCLTech. As a ServiceNow Administrator, you will be responsible for ensuring the smooth operation of our ServiceNow instance.

About Us

HCLTech is a leading global technology company that helps enterprises reimagine their businesses for the digital age.

Responsibilities

Key Responsibilities:

  • To adhere to quality standards, regulatory requirements, and company policies.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
  • To participate in creating proposals to drive Service improvement plans.
  • To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on-call escalations or L3 level support and doing incident and problem management.
  • To work on value-added activities such as Knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives.

Qualifications

The ideal candidate should have:

  • Experience in implementing systems using the Agile/Scrum methodology.
  • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.
  • Strong communication, presentation, and writing skills.
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • Administration of a ServiceNow instance including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.

Preferred Skills

Preferred candidates should have:

  • Minimum ServiceNow CSA certified.
  • ITIL certification / CIS/ ServiceNow certification is an advantage.

Estimated Salary Range

Rupees 15-25 lakhs per annum.

Contact Information



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