Assistant Manager – Workforce Management

Work Force Management ExecutiveWe are seeking a highly skilled and experienced Work Force Management Executive to join our team. As the Assistant Manager of Work Force Management, you will play a critical role in ensuring optimal staffing levels, enhancing operational efficiency, and providing exemplary support to various departments.Key Responsibilities:...

Job Title: Workforce Management SpecialistLocation: PuneOpen Positions: 1Experience Required: 5+ yearsKey Responsibilities: Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels. Monitor real-time adherence, shrinkage, and service levels across business units. Partner with operations and leadership teams to provide...

As a Trainee in Workforce Management, you will learn and support in monitoring Contact Center performance to ensure service levels, adherence, and productivity goals are met.Key ResponsibilitiesAssist in real-time performance monitoring across channels (voice, chat, email).Learn and apply basic concepts of schedule adherence, occupancy, and service...

Workforce Management DirectorThe Workforce Management Director leads the team in driving strategic initiatives that enhance productivity, service levels, and cost efficiency. This role requires exceptional leadership skills to manage a team of planning and tactical analysts.Key Responsibilities:Lead a team of planners and analysts to develop strategies for...

Workforce Management ProfessionalWe are seeking a seasoned Workforce Management professional to lead our workforce management configurations, implementations, and modifications. The ideal candidate will have a strong background in gathering and defining requirements, conducting gap analysis, designing, developing, and supporting workforce management...

Workforce Transformation LeadAbout Us:We strive to create a world where individuals and communities thrive. Our goal is to improve the financial well-being and sustainability of our millions of customers.Job DescriptionThis role requires a seasoned Workforce Transformation Lead to join our team. As a trusted advisor and delivery partner, you will lead...

Job Title: Oracle HCM Workforce ManagerJob Description:The ideal candidate will lead the implementation and configuration of the Workforce Deployment module within Oracle Fusion HCM to support global talent management processes. They will ensure smooth integration with other HCM modules, such as Core HR, Talent Management, Time and Labor, and Absence...

Workforce StrategistAs a key member of our organization, you will play a vital role in refining talent allocation and enhancing operational efficiency.About the Role:Strategic Workforce Management: Direct daily scheduling and talent allocation using a deep understanding of workforce functions and roles to support business objectives.Analytical...

The Workforce Optimisation Manager is a strategic leadership role responsible for leading and managing a team focused on aligning workforce resources with business objectives, ensuring efficient operations and maximum productivity. This involves forecasting staffing needs, creating schedules, monitoring real-time performance, and analysing data to improve...

Job DescriptionThe ideal candidate will foster a culture of excellence for the scheduling, forecasting, real-time, short term, long term, and program management functions of workforce management. This involves leveraging expertise in various WFM disciplines, including forecasting, planning, intraday management, and reporting to drive continuous...