Strategic Workforce Change Manager

About Us:

We strive to create a world where individuals and communities thrive. Our goal is to improve the financial well-being and sustainability of our millions of customers.

Job Description

This role requires a seasoned Workforce Transformation Lead to join our team. As a trusted advisor and delivery partner, you will lead day-to-day delivery and execution of large, complex, time-bound people or workforce transformation initiatives with bounded outcomes for the business.

You will act as the 'glue' to get things done, leading project teams to manage project delivery, including managing and escalating risks, managing interdependencies, and removing roadblocks either as a stream of work within a wider major transformation initiative or as a standalone program.

Your focus will be on leading initiatives to ensure successful delivery while finding the best path for delivery that balances overall completion and total investment spend with minimization of time to value.

As Campus Lead for our India team, this role is also responsible for strategy development, SME advice and guidance, building capability, and continuous improvement of our Workforce Implementation service offerings including transitions and local team development.

Responsibilities

• Leading the delivery and day-to-day management of Workforce Strategy & Transformation initiatives or streams of work that relate to employee workforce change.
• Identifying and managing interdependencies across the program ensuring minimal disruption or risk to execute the work.
• Developing the strategy and approach to workforce implementation initiatives including transitions (offshoring) for WS&T. This includes SME advice on approach and people-related policies, continuing to build local capability with a focus on continuous improvement of the Workforce Implementation (WI) service propositions including transitions.
• Ensuring clear and timely decisions are made so work can proceed at pace and ensuring roadblocks are removed that inhibit the ability to deliver the initiative.
• Performing facets of project management including supporting governance, conducting critical path analysis, identifying dependency, issue and risk management, stakeholder management, and supporting budget, resource and scope management.
• Developing strong stakeholder relationships and maintaining effective communication channels to effectively resolve issues and remove barriers to success.
• Engaging and closely partnering with business leaders, T&C BPs, T&C, cross-functional leads, and other key stakeholders to successfully deliver the initiative.
• As the Campus Lead for Workforce Implementation Team in India, you will be the Leader on the ground for our WI team and may also be required to represent the function at any local GCC Bengaluru Leadership Forums.

Requirements

• Depth and breadth of experience in leading the implementation of Workforce Transformation initiatives as it relates to the employee transformation and change.
• Depth and breadth of consulting experience including but not limited to restructuring, organisation design, and large-scale change.
• Proven experience in strategy formulation.
• Proven experience in building global capability (both within and outside of WI team).
• Direct people leadership with experience managing a global team.
• Experience in complex stakeholder management and leading multiple streams of work and/or projects.
• Extensive experience in large-scale project and program management, including governance, critical path analysis, dependency, issue and risk management, stakeholder management, supporting budget, resource and scope management.

We welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.