
Operations Manager
2 days ago
The ideal candidate will foster a culture of excellence for the scheduling, forecasting, real-time, short term, long term, and program management functions of workforce management. This involves leveraging expertise in various WFM disciplines, including forecasting, planning, intraday management, and reporting to drive continuous improvement.
Key Responsibilities:- Monitor intraday performance of call volume and staffing levels across multiple locations to ensure ongoing service performance is maintained.
- Identify and respond to periods requiring remediation tactics, such as adjusting schedules or canceling offline activities.
- Drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals.
- Collaborate with managers and drive real-time management activities for global support teams.
Requirements and Qualifications:
- Excellent interpersonal and communication skills.
- Good knowledge of MS Excel and PowerPoint.
- Proficiency with computers.
- Ability to work in a fast-paced environment.
- Experience managing teams and leading cross-functional teams.
- Problem-solving skills with strong analytical capabilities.
- Ability to prioritize tasks and meet deadlines.
Benefits:
- Opportunity to work with a dynamic team.
- Competitive salary and benefits package.
- Professional development opportunities.
Disclaimer:
Neither [Company] nor any authorized third-party who assist with our recruitment process ever asks candidates for recruitment, processing, or any other kind of fees in exchange for offer letters from [Company]. Offer letters and other recruiting correspondence from [Company] are printed on [Company] letterhead with authentic signatures of appropriate [Company] authorities.
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