Credence HR Services | Senior Director
2 weeks ago
Greetings from Credence HR Services
We are hiring a Sr. Director of Trust & Safety for one of our MNC Client.
Key Responsibilities:
Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals.
Drive operational excellence and ensure a safe, secure, and inclusive environment for all users.
Lead large-scale global operations across Trust & Safety, including content moderation, user support, and risk mitigation.
Establish and monitor operational KPIs and SLAs to deliver consistent, high-quality service.
Manage P&L, ensuring profitability and financial sustainability, drive cost optimization strategies while maintaining operational efficiency and effectiveness.
Build, mentor, and inspire a high-performing team, fostering a culture of ownership, innovation, and accountability.
Manage a large teams, including direct and indirect reports, across multiple geographies, overseeing workforce planning, training, and development programs tailored to operational needs.
Ensure compliance with regulatory standards, internal policies, and global content moderation guidelines.
Proactively identify and mitigate risks, implementing scalable solutions to address evolving challenges in user safety.
Drive audits and process improvements to adhere to trust and safety best practices.
Qualifications & Experience:
20+ years of experience in operations management, with 10+ years in Trust & Safety or Content Moderation.
Demonstrated expertise in managing global teams and large-scale service delivery operations.
Strong experience in P&L management with the ability to balance financial goals and operational excellence.
Knowledge of Trust & Safety industry trends, regulatory frameworks, and content policies.
If you wish to explore this opportunity, kindly write to me at "shalu@credencehrservices.com".
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