Senior Director
2 weeks ago
Greetings from Credence HR Services
We are hiring a Sr. Director of Trust & Safety for one of our MNC Client.
Key Responsibilities:
- Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals.
- Drive operational excellence and ensure a safe, secure, and inclusive environment for all users.
- Lead large-scale global operations across Trust & Safety, including content moderation, user support, and risk mitigation.
- Establish and monitor operational KPIs and SLAs to deliver consistent, high-quality service.
- Manage P&L, ensuring profitability and financial sustainability, drive cost optimization strategies while maintaining operational efficiency and effectiveness.
- Build, mentor, and inspire a high-performing team, fostering a culture of ownership, innovation, and accountability.
- Manage a large teams, including direct and indirect reports, across multiple geographies, overseeing workforce planning, training, and development programs tailored to operational needs.
- Ensure compliance with regulatory standards, internal policies, and global content moderation guidelines.
- Proactively identify and mitigate risks, implementing scalable solutions to address evolving challenges in user safety.
- Drive audits and process improvements to adhere to trust and safety best practices.
Qualifications & Experience:
- 20+ years of experience in operations management, with 10+ years in Trust & Safety or Content Moderation.
- Demonstrated expertise in managing global teams and large-scale service delivery operations.
- Strong experience in P&L management with the ability to balance financial goals and operational excellence.
- Knowledge of Trust & Safety industry trends, regulatory frameworks, and content policies.
If you wish to explore this opportunity, kindly write to me at "shalu@credencehrservices.com".
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