Desktop Support

4 days ago

pune, India Tata Consultancy Services Full time

Greetings from TCS

Job Title: Desktop Support/Intune Management
Location: Chennai, Pune, Kochi
Experience Range: 6 - 10 Years

Minimum Qualification:
15 years of full-time education

Job Description
TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.

What we are looking for
Required Technical Skill set:
EUC Experience with Intune knowledge in Windows and MAC devices

Must Have:
Individuals will be important members of the Global IT End User Computing team with collective accountability to availability & performance.
Coordinate and implement the installation of client and department specific applications and systems. Includes creation, management, and sustainment of software deployment packages & operating systems.
Ability to troubleshoot complex end user endpoint issues within the enterprise environment triaged from other teams.
Strong understanding of Active Directory with implementing/troubleshooting Group Policy Objects (GPOs) to enforce security and configuration policies.
Familiarity with mobile device management such as Intune.
Effective utilization of patch applications to achieve desired patch compliance.
Design, implement, and maintain Intune infrastructure components, distribution points, boundary groups, and client settings.
Package, deploy, and update software applications and security patches across desktops, laptops using Intune.
Create and manage OS deployment task sequences for automated installation and configuration of operating systems.
Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using intune reporting tools.
Set up and configure Microsoft Intune for mobile device management (MDM), including enrollment, compliance policies, and application management for iOS, Android, and Windows devices.
Implement cloud-based features such as Autopilot for Windows deployment and Windows Update for Business for update management.
Oversee the management and maintenance of desktops, laptops, and other end-user devices across the organization.
Develop and enforce standards for hardware, operating systems, software applications, and configurations.
Troubleshoot and patch retail POS devices
Advanced printer/peripheral device setup & troubleshooting.
Provide VIP technical support users
Installing and Configuring VPNs on end-user systems.
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
Troubleshooting basic network connectivity in a LAN/WAN environment.
Requesting and coordinating vendor support.
Resolved system-related problems, software installations, antivirus updates, and other tasks as required.

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