Cluster Sales Manager

2 days ago

Bhubaneshwar, Odisha, India Piramal Capital & Housing Finance Limited Full time

Cluster Sales Manager - Microfinance

1. Leadership & Strategy:

- Manage and supervise branch operations within the assigned area to ensure the achievement of business goals and profitability.

- Develop and implement cluster strategies to increase outreach, loan portfolio quality, and client retention.

- Lead by example, providing direction, mentorship, and performance feedback to branch managers and their teams.

2. Operational Management:

- Oversee the operations of all branches within the geo, ensuring efficiency and adherence to the organization's policies and procedures.

- Monitor the performance of cluster managers, ensuring that they achieve their operational, financial, and client outreach targets.

- Ensure smooth coordination between branches and head office, facilitating the implementation of corporate strategies and policies.

3. Business Development & Growth:

- Identify new market opportunities for growth, ensuring that the geo expands its reach to underserved communities and clients.

- Develop and manage strategies to improve client acquisition, retention, and satisfaction, focusing on expanding the microfinance portfolio.

- Foster partnerships with local communities, government agencies, and other stakeholders to promote the organization's microfinance services.

4. Financial Management & Reporting:

- Ensure the financial sustainability of all branches within the geo by managing budgets, controlling costs, and optimizing resource allocation.

- Monitor financial performance metrics such as portfolio quality, loan disbursement, repayment rates, and profitability.

- Prepare and present comprehensive financial and operational reports to senior management, highlighting geo-wide performance and areas for improvement.

5. Risk & Compliance Management:

- Ensure that all branches in the geo comply with internal risk management policies, credit guidelines, and regulatory requirements.

- Work closely with risk management teams to identify, assess, and mitigate risks that could impact the geo's operations.

- Conduct regular audits and reviews of branch operations to ensure compliance with internal controls and external regulations.

6. Team Leadership & Development:

- Lead, coach, and mentor cluster managers and their teams, ensuring high performance and employee engagement across the geo.

- Develop talent pipelines by identifying and nurturing high-potential employees for future leadership roles.

- Promote a culture of continuous improvement, innovation, and excellence within the geo.

7. Client & Community Relations:

- Foster strong relationships with key community stakeholders, government agencies, and clients to ensure the organization's mission of financial inclusion is achieved.

- Address high-level client issues, ensuring that concerns are resolved promptly and effectively while maintaining a strong reputation for the organization.

Core Competencies

Strategic Thinking: Develop and implement strategies that drive growth, improve efficiency, and achieve organizational goals.

Financial Acumen: Deep understanding of financial management principles, including budgeting, portfolio management, and cost control.

Leadership: Proven ability to lead and inspire diverse teams across multiple clusters to achieve high performance.

Problem-Solving: Strong analytical and problem-solving skills, ability to identify challenges and implement effective solutions.

Client Focus: Commitment to financial inclusion and improving the lives of underserved communities through microfinance services.

Location - Phulnakhra, Balugaon

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